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- Tasks: Lead a team to drive operational success and enhance customer satisfaction.
- Company: Join a supportive company focused on insurance operations and continuous improvement.
- Benefits: Enjoy hybrid work, career development, and wellness support.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: Experience in insurance operations management and strong leadership skills required.
- Other info: Flexible working options and a commitment to social initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Exciting opportunity to develop your career as part of a supportive team. Hybrid role based in Preston.
You will play a key role in driving operational success, ensuring efficiency, compliance, and customer satisfaction. The ideal candidate is a strategic leader with a deep understanding of insurance operations, strong managerial skills, and a commitment to high-quality service.
Hours: Rota – 08:00 – 18:30, rolling 1/4 weekends (Saturday and Sunday, where Sunday work is required)
Key Responsibilities:
- Leadership: Lead, mentor, and develop operational staff, conduct performance evaluations, and foster a culture of continuous improvement.
- Service & Recruitment: Deliver KPIs related to telephony and claim activity, optimize performance, and manage recruitment strategies.
- Continual Improvement: Streamline processes, analyze data for inefficiencies, and collaborate with cross-functional teams to implement enhancements.
- Compliance: Ensure activities comply with regulations, conduct audits, and stay updated on industry changes.
- Customer Satisfaction: Address customer enquiries and complaints, develop initiatives to improve customer experience, and monitor satisfaction levels.
- Business Development: Contribute to strategic planning, identify market trends, and manage budgets to support growth.
Knowledge and Abilities:
- Motivate and inspire teams across remote and hybrid locations.
- Strong decision-making, conflict resolution, and problem-solving skills.
- Results-oriented with strategic thinking and continuous improvement focus.
- Excellent communication and stakeholder engagement skills.
- Ability to manage multiple priorities and deadlines.
- Proven success in insurance operations management, with knowledge of Niche and Property insurance.
Benefits:
- Career development opportunities such as leadership training and professional funding.
- Environmental and social initiatives including charity funding and employee resource groups.
- Financial benefits like pension, discounts, life assurance, and cycle-to-work schemes.
- Mental and physical wellbeing support, flexible working options, and inclusive policies.
Operations Manager Niche and DER employer: Davies
Contact Detail:
Davies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Niche and DER
✨Tip Number 1
Familiarise yourself with the latest trends in insurance operations, particularly in Niche and Property insurance. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who have experience in operational roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved processes in previous roles. Highlighting your strategic thinking and results-oriented approach will resonate well with the hiring team.
✨Tip Number 4
Showcase your understanding of compliance and regulatory requirements in the insurance sector. Being able to articulate how you ensure adherence to these standards will set you apart as a candidate.
We think you need these skills to ace Operations Manager Niche and DER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in insurance operations management. Focus on your leadership roles, achievements in improving efficiency, and any specific KPIs you've met in previous positions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your strategic thinking and commitment to customer satisfaction align with the company's goals. Use specific examples from your past experiences to demonstrate your fit.
Highlight Relevant Skills: Emphasise your managerial skills, decision-making abilities, and experience with compliance and audits. Make sure to mention your capability to motivate teams in hybrid environments, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for an Operations Manager.
How to prepare for a job interview at Davies
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead and mentor teams. Prepare examples of how you've successfully managed staff in the past, focusing on your approach to performance evaluations and fostering a culture of improvement.
✨Understand the Industry
Make sure you have a solid grasp of insurance operations, particularly in Niche and Property insurance. Research current trends and challenges in the industry so you can discuss them intelligently during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and decision-making skills. Think of specific scenarios where you've had to resolve conflicts or improve processes, and be ready to explain your thought process and outcomes.
✨Emphasise Customer Satisfaction
Customer experience is key in this role. Be prepared to discuss initiatives you've implemented to enhance customer satisfaction and how you've handled complaints effectively in previous positions.
