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- Tasks: Engage with customers, manage queries, and ensure exceptional service daily.
- Company: Nucleus Financial transforms financial services for better client outcomes.
- Benefits: Enjoy flexible working, a non-contributory pension, bonuses, and health initiatives.
- Why this job: Join a collaborative team focused on growth, learning, and making a real impact.
- Qualifications: Organised, proactive individuals with a passion for customer service are ideal.
- Other info: Diversity and inclusion are core to our culture, ensuring everyone feels valued.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Client Solutions – Client Contact role at Nucleus Financial 1 week ago Be among the first 25 applicants Join to apply for the Client Solutions – Client Contact role at Nucleus Financial We’re on the lookout for excellent, customer-obsessed and organised individuals to join our client relations team. Our purpose at Nucleus is to transform financial services and create better outcomes for our advisers and their clients. It is this purpose that drives everything we do. Providing exceptional customer service is a key element of our proposition and the client relations department play a leading role in making this happen. The Client Contact role plays a crucial part in ensuring that Nucleus delivers a great service experience for our customers. As this is a front-line position, fundamental to this role is customer service. This means being a pro at maintaining a healthy balance between delivering on our customers’ needs and expectations, while managing a dynamic and varied workload. Every day you’ll manage multiple queries through various channels all with the aim of ensuring our service standards are met, enabling our customers to manage their investments with us on a non-advised basis. You\’ll join an energetic and collaborative team that supports each other, always learning and developing. We have a great track record of progression, so this is a brilliant opportunity to develop yourself and progress your career. Each day will be different, and the role will evolve with time and effort. A Bit About You Your friends would probably describe you as ‘the reliable one’. You will be very organised and have the ability to manage your own time effectively. You will work well as part of a team and take a great deal of pride in providing exceptional customer service. You want to be part of a collaborative culture where you feel empowered but always know you’ll never be left alone. You Should Apply If You Love To be proactive and use your initiative to deliver exceptional service To identify and drive forward business improvements Planning and managing your workload to deliver the required service standards, and ensuring your team work effectively together Maintaining company values and branding through all communications and interactions Collaborating with and influencing your colleagues and partners to achieve the best outcome for customers Taking accountability, if issues do arise, ensuring that things are seen through to the end To take ownership of your development, embracing all opportunities to learn and grow. A Little About Us We are the Nucleus Financial Platforms group and we help make retirement more rewarding. Here at Nucleus, people come first – whether it’s our colleagues, or the advisers and customers we support, we know that working in partnership and collaboration leads to the best outcomes. Together, we’ve shaped the platform to how it is today. We work hard, and we celebrate hard too. Our ambition is to create a platform with a difference, putting the customer centre stage meant tearing up the rule book and starting from scratch. We’ve come a long way since then, but our mission remains just as focused. That’s why our culture, values, and social responsibility are things we keep at the top of our agenda – because we know they matter and have a big impact. Our culture is one of the many things that sets us apart from the pack. We want to have an environment where our people feel that they can make a real difference, know they’ll be rewarded for their efforts and more importantly, enjoy themselves at work. Are we a perfect match? Check out this video and find out! Inclusion and diversity at Nucleus As with most things in life, who cares, wins. We really care about inclusion. For us it’s not a tick box exercise; inclusion and diversity are embedded in our culture and everything we do. It’s a commercial imperative. It isn’t about being PC. It’s about being future-relevant and durable. We owe it to ourselves and the industry to ensure we are playing our part in creating a fair, balanced and transparent financial services sector. More diversity means broader experience, a wider set of perspectives and a better collective ability to problem-solve. And it means being more representative of customer groups, which supports areas such as product development. At Nucleus, we offer a generous blend of benefits for the things that really matter to our people, including a non-contributory pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Consulting, Information Technology, and Sales Referrals increase your chances of interviewing at Nucleus Financial by 2x Get notified about new Client Solutions Specialist jobs in Edinburgh, Scotland, United Kingdom . 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Client Solutions - Client Contact employer: Nucleus Financial
Contact Detail:
Nucleus Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Solutions - Client Contact
✨Tip Number 1
Familiarise yourself with Nucleus Financial's values and mission. Understanding their commitment to customer service and collaboration will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully managed multiple tasks or queries in previous roles. This will demonstrate your organisational skills and ability to handle a dynamic workload, which is crucial for the Client Contact position.
✨Tip Number 3
Showcase your proactive nature by thinking of ways you could improve customer service processes at Nucleus. Bringing fresh ideas to the table can set you apart from other candidates and show your commitment to the role.
✨Tip Number 4
Network with current or former employees of Nucleus Financial on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to discuss during your interview and demonstrate your genuine interest in the company.
We think you need these skills to ace Client Solutions - Client Contact
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. Use specific examples that demonstrate how you've successfully managed multiple queries or improved service standards in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your proactive approach. Mention how you align with Nucleus Financial's values and culture, and provide examples of how you've taken ownership of your development in past positions.
Showcase Team Collaboration: Emphasise your ability to work well in a team. Provide examples of how you've collaborated with colleagues to achieve common goals, especially in high-pressure situations where customer satisfaction was paramount.
Highlight Problem-Solving Skills: Demonstrate your problem-solving abilities by including specific instances where you've resolved customer issues effectively. This will show Nucleus Financial that you can handle the dynamic workload expected in the Client Contact role.
How to prepare for a job interview at Nucleus Financial
✨Show Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've provided exceptional service in the past. Highlight your ability to manage multiple queries and maintain a positive attitude under pressure.
✨Demonstrate Organisational Skills
Nucleus values organised individuals, so come ready to discuss how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to stay organised and ensure that service standards are met.
✨Emphasise Team Collaboration
The company culture at Nucleus is collaborative, so be sure to express your enthusiasm for teamwork. Share experiences where you've successfully worked with others to achieve a common goal, and how you support your colleagues.
✨Be Proactive and Take Initiative
Nucleus is looking for candidates who can identify and drive improvements. Prepare to discuss instances where you've taken the initiative to solve problems or enhance processes, showcasing your proactive approach to work.
