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For Companies At a Glance
- Tasks: Lead a team to deliver an amazing customer experience and smash store targets.
- Company: Superdry is a dynamic brand known for its stylish, sustainable apparel.
- Benefits: Enjoy a competitive hourly rate, generous discounts, flexible hours, and 20 days holiday plus your birthday off.
- Why this job: Join a vibrant team, embrace creativity, and make a positive impact in a fast-paced environment.
- Qualifications: Retail experience and a passion for style are essential; leadership skills are a plus.
- Other info: Be part of Superdry's exciting journey as they launch new collections and reset their brand.
The predicted salary is between 24000 - 33600 ÂŁ per year.
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The Role
Retail Team Leader… we call you our Brand Leads. As a Brand Lead you have your own style and are genuine ambassadors for our brand. You are an expert in everything that goes into delivering an amazing customer brand experience in store. You will support the management team to help motivate and lead the associate’s team to smash store targets and go above and beyond to do drive excellence in their store, across all areas.
You Will
Operations & Service
- Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
- Become an expert in our style choices and bring these to life for our consumers.
- Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
- Be a brand ambassador by role modelling our behaviours, values, and style.
- Be a positive role model for others, building trust through collaboration and open and honest communication.
- Endlessly develop your product knowledge and understanding of the business.
- Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
- Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
- Support with key compliance tasks where needed including loss prevention and health and safety.
- Exceed expectations at every opportunity and drive this attitude in the wider team.
- Embrace the Superdry culture and take every opportunity to share this with your colleagues.
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
- Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
- Be yourself.
- Hold keys for the store and take responsibility for opening and closing, including cash handling.
People (Responsibility may vary dependent on store)
- Support in the day-to-day supervision of the team
- Support and motivate your teammates to deliver amazing levels of service.
- Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
- Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
- Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
- Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.
You Are
- Experienced in retail/sales and operations in store and ready to step up.
- All about our brand and consumers with the ability to create memorable experiences for every customer.
- Passionate about style and obsessed with product.
- Experienced in leading and motivating a team through day-to-day activities.
- Exposure to people management activities
- Able to build relationships and communicate effectively.
- A team player who enjoys collaborating with people and working in a team to get results.
- Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
- Someone who sees challenges as opportunities.
- You love sharing your passion with other people and act as a positive role model for others.
- A creative thinker, always searching for the best possible solution in every situation.
- Sees change as exciting and enjoys a fast-paced environment.
- Authentic and genuine.
Working for Superdry has never been so rewarding…
- A competitive hourly rate
- 20 days holiday plus your birthday day off
- A new style obsessed Superdry wardrobe with our generous clothing allowance
- Amazing staff discount with up to 50% online and in store
- Flexible working patterns inc. 4 day working for full time (dependent on store availability)
- Style and Service obsession fuelled by our awesome training and development
- Tailored made induction and onboarding to set you up for success
- Pension contributions
- Life assurance
- You will work in an inclusive, diverse atmosphere with amazing sustainable premium products
About Us
Superdry have been making world class product for 15 years, and we’re proud of it. Our mission is to inspire and engage the contemporary style obsessed consumer, whilst leaving a positive environmental legacy.
Together, we have built a brand that has cut through the global apparel market at record speed, taking market share from brands that have existed for decades. But we have a big opportunity ahead of us as we launch 4 new collections.
We are now on an exciting journey to reset our brand and return to our design-led roots and we are looking for talented people to join us on our journey.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Temporary
Job function
-
Job function
Sales and Customer Service
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Industries
Retail Apparel and Fashion
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Retail Team Leader employer: Superdry
Contact Detail:
Superdry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Familiarise yourself with Superdry's brand values and culture. As a Retail Team Leader, you'll be expected to embody these values and inspire your team. Show your passion for the brand in conversations and during any interactions you have with the hiring team.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Be ready to discuss specific situations where you’ve successfully driven performance or improved customer experiences, as this will resonate well with the interviewers.
✨Tip Number 3
Prepare to showcase your product knowledge and retail expertise. Research Superdry’s latest collections and trends, and think about how you can bring that knowledge to life in-store. This will help you stand out as a candidate who is genuinely invested in the brand.
✨Tip Number 4
Network with current or former Superdry employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your commitment to becoming part of the team.
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Retail Team Leader role at Superdry. Highlight your experience in retail and how it aligns with their expectations of a Brand Lead.
Tailor Your CV: Customise your CV to reflect your relevant experience in retail and team leadership. Use keywords from the job description, such as 'brand ambassador', 'customer experience', and 'team motivation' to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your ability to create memorable customer experiences. Mention specific examples of how you've led teams to success in previous roles.
Showcase Your Style Knowledge: Since the role requires a passion for style and product knowledge, include any relevant experience or personal interests that demonstrate your understanding of fashion trends and customer preferences.
How to prepare for a job interview at Superdry
✨Show Your Passion for the Brand
Superdry is all about style and brand experience, so make sure to express your enthusiasm for their products. Share specific examples of how you connect with the brand and how you can enhance the customer experience in-store.
✨Demonstrate Leadership Skills
As a Retail Team Leader, you'll be expected to motivate and guide your team. Prepare to discuss your previous experiences in leading teams, providing feedback, and driving performance. Highlight any successful strategies you've implemented in past roles.
✨Understand the Business Objectives
Familiarise yourself with Superdry's key performance indicators (KPIs) and business goals. Be ready to discuss how you can contribute to achieving these objectives and bring fresh ideas to the leadership team during the interview.
✨Emphasise Your People Skills
Building relationships and effective communication are crucial in this role. Prepare examples of how you've successfully collaborated with colleagues and resolved conflicts in the past. Show that you're a team player who thrives in a collaborative environment.
