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For Companies At a Glance
- Tasks: Support landlords and tenants with property management and resolve queries efficiently.
- Company: Join Connells Group, a leading estate agency with over 1,250 branches across the UK.
- Benefits: Enjoy perks like gym discounts, life assurance, and a workplace pension scheme.
- Why this job: Experience a fun, fast-paced environment with full training and clear career pathways.
- Qualifications: Strong customer service skills and a confident communicator are essential.
- Other info: We welcome applications from all backgrounds and offer equal opportunities.
The predicted salary is between 20000 - 30000 £ per year.
We are looking for an enthusiastic and highly motivated Customer Service Specialist (Also known locally as a Property Administrator) to complement our Property Management Team within our Lettings Department in Bromley. As a Property Manager, you will provide property management and tenancy support services to branches, landlords and tenants.
We offer a competitive salary of £25,000, including the following benefits:
- Aviva Digicare + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
What’s in it for you as a Property Administrator?
- Get full training and development
- A good understanding of estate agency business
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Property Administrator:
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Property Administrator:
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Contact Detail:
Connells Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Administrator
✨Tip Number 1
Familiarise yourself with the property management sector, especially in Bromley. Understanding local market trends and regulations can give you an edge during interviews.
✨Tip Number 2
Network with current or former employees of Connells Group. They can provide insights into the company culture and what they value in a Property Administrator.
✨Tip Number 3
Prepare to demonstrate your customer service skills through real-life examples. Think of situations where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Research common challenges faced by Property Administrators and be ready to discuss how you would handle them. This shows your proactive approach and problem-solving abilities.
We think you need these skills to ace Property Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Use keywords from the job description to demonstrate that you meet the specific requirements of the Property Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills such as negotiation and organisational abilities, and provide examples of how you've successfully handled similar responsibilities in the past.
Highlight Customer Service Skills: Since strong customer service skills are essential for this role, ensure you emphasise your experience in dealing with clients and resolving queries. Use concrete examples to illustrate your ability to provide first-class service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the property management field.
How to prepare for a job interview at Connells Group
✨Showcase Your Customer Service Skills
As a Property Administrator, strong customer service skills are crucial. Be prepared to share examples of how you've successfully handled customer queries or resolved issues in the past. This will demonstrate your ability to provide first-class service.
✨Demonstrate Teamwork
Highlight your experience as a team player. Discuss instances where you collaborated with colleagues to achieve common goals, especially in a fast-paced environment. This will show that you can work well within the Property Management Team.
✨Stay Calm Under Pressure
The role may involve dealing with urgent repairs and maintenance requests. Prepare to discuss how you manage stress and maintain composure during challenging situations. This will reassure the interviewers of your ability to handle pressure effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions related to property management and tenant support. Think about how you would approach coordinating repairs or liaising with landlords. Practising these scenarios will help you articulate your thought process clearly during the interview.
