Dialler Specialist

Job Role: Dialler Specialist

Location: Home based with 2 days per week in Derby

Salary: £55,000 to £60,000

Benefits Pension, 25 days holiday plus Bank Holidays.

We’re looking for a hands-on Dialler Specialist to take the reins of an outbound dialler system and help maximise contact centre efficiency and performance for a small financial services contact centre based in Derby.

They are looking to integrate AI and chatbots so experience in this area will be required as well as API integration experience.

This role can be based from home with twice monthly visits to their offices in Derby.

What are we looking for?

You will have a minimum of 3 years’ experience as a dialler specialist or manager with a strong understanding of dialler systems and campaign configuration.

• Strong IT skills as you will have full technical responsibility for the dialler and associated software.
• Experience of API Integration
• Experience of implementing AI and Chatbots.
• High level of analytical skills with a keen attention to detail