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For Companies At a Glance
- Tasks: As a Switchboard Operator, you'll manage guest calls and requests, ensuring a seamless experience.
- Company: Join Marriott Hotels, a global leader in hospitality known for its commitment to exceptional service.
- Benefits: Enjoy flexible benefits, competitive salary, discounts, and opportunities for professional growth.
- Why this job: Be part of a vibrant team in a luxury environment that values your unique talents and well-being.
- Qualifications: No specific qualifications required; just bring your passion for hospitality and a positive attitude.
- Other info: Experience a supportive culture with fun events and recognition schemes to celebrate your contributions.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
POSITION SUMMARY
LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for a dynamic and passionate Guest Experience Expert – Switchboard Operator to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.
JOB SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet, transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
WHAT WE CAN OFFER YOU:
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
- Competitive Salary + 28 days holiday including bank holidays
- Accommodation Service Charge after successful completion of probationary period.
- Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
- Length of service rewards and invitations to recognition events
- Monthly/yearly recognition schemes
- Extensive training both internally and externally
- World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
- Heavily discounted room rates for you & friends and family – why not, we are after all the largest hotel company in the world!
- Professional learning and development opportunities – because a fulfilling career is so much more rewarding
- Complimentary meals on duty
- Complimentary dry cleaning – we do like to make an impression!
- Complimentary use of Gym – because your wellbeing is a priority for us!
- Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
- Pension scheme to help you save for the future.
- Access to major high street discounts so you can treat your friends and family.
#LI-Onsite
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
AMRT1_UKCT
Contact Detail:
London Marriott Hotel Grosvenor Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator Grosvenor Square
✨Tip Number 1
Familiarise yourself with Marriott's core values and the concept of 'The JW Treatment'. Understanding their commitment to exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Practice your communication skills, as a Switchboard Operator needs to handle various guest requests efficiently. Role-play scenarios with friends or family to build confidence in managing calls and addressing concerns.
✨Tip Number 3
Research the local area around Grosvenor Square. Being knowledgeable about nearby attractions and services will enable you to provide valuable information to guests, showcasing your initiative and enhancing their experience.
✨Tip Number 4
Network with current or former Marriott employees on platforms like LinkedIn. They can offer insights into the company culture and the specific expectations for the Guest Experience Expert role, giving you an edge in your application.
We think you need these skills to ace Switchboard Operator Grosvenor Square
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Switchboard Operator at Marriott Hotels. Tailor your application to highlight relevant skills and experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Marriott's values. Mention specific experiences that demonstrate your ability to provide exceptional guest service, as this is crucial for the role.
Highlight Relevant Experience: In your CV, focus on previous roles that involved customer service or communication skills. Use quantifiable achievements to showcase how you have positively impacted guest experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a hospitality role.
How to prepare for a job interview at London Marriott Hotel Grosvenor Square
✨Understand the Role
Make sure you thoroughly read the job description and understand what a Switchboard Operator does at Marriott Hotels. Familiarise yourself with the specific responsibilities, such as handling guest calls and requests, to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
As a Guest Experience Expert, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will highlight your ability to deliver 'Wonderful Hospitality' as Marriott aims for.
✨Research Marriott's Values
Marriott Hotels prides itself on its commitment to hospitality and employee well-being. Research their core values and be ready to discuss how your personal values align with theirs. This shows that you're not just looking for a job, but a place where you can grow and contribute.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or career progression within Marriott. This demonstrates your genuine interest in the role and the company.
