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- Tasks: Assist clients with personal injury claims via phone and email, providing basic legal guidance.
- Company: Join a dynamic legal team in Sheffield focused on client support and personal injury cases.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for career growth.
- Why this job: Make a real impact by helping clients navigate their legal journeys in a collaborative setting.
- Qualifications: No prior experience needed; just bring your communication skills and eagerness to learn.
- Other info: Flexible working hours and a chance to develop valuable legal knowledge.
The predicted salary is between 17778 - 26667 £ per year.
This role involves communicating primarily by telephone with clients to take instructions relating to legal claims and provide basic legal guidance.
You'll be based in our Sheffield office, working under the supervision of a Team Leader for day-to-day activities and ultimately reporting to a Director.
Key Responsibilities- Deliver initial advice on personal injury claims and take client instructions.
- Conduct relevant searches depending on the nature of the claim.
- Draft and prepare the claims notification form for submission to the defendant.
- Liaise with medical agencies to arrange client appointments.
- Provide general legal guidance appropriate to your level of experience.
- Communicate with clients via telephone, email, and written correspondence.
- Make initial contact with third parties to support investigations.
- Accurately input and manage data within the case management system.
- Maintain up-to-date records and ensure accurate case tracking.
- Provide excellent client service in line with service level agreements and audit requirements.
- Handle all inbound and outbound calls professionally and efficiently.
- Meet tight deadlines and manage competing priorities.
- Perform a range of administrative tasks to support team operations.
- Contribute to the smooth running of the department through flexibility and teamwork.
- Comply with all relevant SRA and Data Protection legislation.
- Carry out any other duties as reasonably required.
If this Personal Injury Legal Helpline Advisor vacancy is of interest, please click the apply button. Alternatively, if you would like to discuss with Lauren Hopkinson who is managing this vacancy, call for a confidential discussion.
Contact Detail:
CRA Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Legal Helpline Advisor
✨Tip Number 1
Familiarise yourself with personal injury law and common claims. Understanding the basics will help you communicate effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves a lot of client interaction over the phone, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Research StudySmarter and our values. Knowing what we stand for and how we operate will allow you to tailor your responses in the interview, showing that you’re a great fit for our team.
✨Tip Number 4
Prepare questions to ask during your interview. This shows your enthusiasm for the position and helps you gauge if the role aligns with your career goals, making a positive impression on the interviewers.
We think you need these skills to ace Personal Injury Legal Helpline Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Personal Injury Legal Helpline Advisor. Familiarise yourself with the key tasks such as providing legal guidance and managing client communications.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the job description. Emphasise any previous roles involving client communication, legal advice, or administrative tasks to showcase your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses why you are interested in this role and how your skills match the requirements. Mention your ability to handle calls professionally and your commitment to excellent client service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at CRA Consulting
✨Know Your Legal Basics
Brush up on the fundamentals of personal injury law. Understanding key concepts will help you provide informed responses during the interview and demonstrate your knowledge of the role.
✨Practice Your Communication Skills
Since the role involves a lot of client interaction, practice clear and concise communication. Consider role-playing common scenarios with a friend to build confidence in handling calls and providing guidance.
✨Familiarise Yourself with Case Management Systems
Get to know how case management systems work, as you'll be expected to manage data accurately. Mention any relevant experience or willingness to learn new software during the interview.
✨Prepare Questions for Your Interviewer
Show your interest in the role by preparing thoughtful questions about the team dynamics, training opportunities, and expectations. This not only demonstrates your enthusiasm but also helps you assess if the company is the right fit for you.
