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- Tasks: Provide admin support, manage bookings, and assist with queries in a vibrant educational environment.
- Company: Join NSCG, a top-rated college known for outstanding Ofsted grades and supportive staff.
- Benefits: Enjoy 24 days annual leave, pension contributions, health benefits, and excellent training opportunities.
- Why this job: Be part of a dynamic team that fosters student success and a positive learning atmosphere.
- Qualifications: Must have a level 3 qualification and experience in a busy administrative role.
- Other info: Work hours are Monday to Friday, with occasional evening events required.
The predicted salary is between 25600 - 25990 £ per year.
Permanent, Part-time, 0.5 FTE (18.5 hours per week)
Salary: £25,235 - £25,991 (£12,617 - £12,995 Pro Rata)
Location: Stafford
Newcastle and Stafford Colleges Group (NSCG) is one of the very best colleges in the country. In October 2024 we became the first and only further education provider in England to achieve a full set of outstanding grades in consecutive Ofsted Inspections. This includes recognition of our strong contribution towards meeting Local Skills Needs under the latest version of the Education Inspection Framework (EIF).
The inspection report praised all areas of the College's provision and acknowledged NSCG's staff are professional, friendly, incredibly supportive and work tirelessly to meet the needs of learners.
The successful applicant will be based at the new £25m Stoke-on-Trent and Staffordshire Institute of Technology in Stafford with excellent facilities for students and staff. This is an exciting opportunity for a highly motivated, enthusiastic and suitably qualified individual with excellent communication and organisational skills.
Duties are varied and include:
- Providing comprehensive administrative support to staff throughout the department
- Reception duties
- Managing bookings
- Assisting with queries and dealing with correspondence
As the main contact point for enquiries, you will liaise with students, parents, staff and employers. This role would be ideal for you if you are a customer-focused individual with a strong interest and experience in the educational environment.
In addition to a good standard of general education, you should have a relevant business admin qualification along with previous experience of working in a varied and busy administrative and/or secretarial role. You will have a confident manner with the ability to communicate effectively at all levels, excellent MS Office Skills (Word, Excel and Access) and will be able to work efficiently to tight deadlines.
Hours of work are usually office hours Monday to Friday, but occasional attendance at open evenings and parents evenings will be required.
Required Skills and Experience:
- Good standard of education qualified to level 3 or equivalent and be willing to undertake any relevant professional development
- Previous experience of working in a varied administrative and secretarial role with outstanding organisational skills
- Confident manner and able to communicate effectively at all levels showing professionalism to visitors and guests
What's in it for you?
- Employer Pension contributions (Local Government Pension Scheme)
- 24 Days Annual Leave (plus Bank Holidays & Christmas Closure)
- Cycle to Work Scheme (Salary sacrifice)
- Health-related benefits including Subsidised Health Scheme
- Excellent Training and Development Opportunities (supported with a dedicated budget)
- Dedicated Teaching & Learning Coaches for New Staff
- Remission provided for your first year in post
- Staff parking available
- On site restaurant facilities and FREE early morning coffee/tea and toast
How to apply:
To apply for the role of Front of House and Centre Administrator, please click 'Apply Now' to complete an online application form. If you are applying via a jobs board, you will receive an email and link that will take you directly to our application form on the Newcastle & Stafford Colleges Group website.
Closing date for completed applications: Sunday 22nd June 2025
This college is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment. All college-based positions are subject to enhanced DBS check and are exempt from the Rehabilitation of Offenders Act. As an equal opportunities employer, we welcome applications from all sectors of the community.
Contact Detail:
Newcastle and Stafford Colleges Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House and Centre Administrator
✨Tip Number 1
Familiarise yourself with the Newcastle and Stafford Colleges Group's values and achievements. Understanding their commitment to excellence and how they support students will help you align your responses during interviews and discussions.
✨Tip Number 2
Highlight your customer service experience, especially in educational settings. Be prepared to share specific examples of how you've effectively communicated with students, parents, or colleagues in previous roles.
✨Tip Number 3
Brush up on your MS Office skills, particularly Word, Excel, and Access. Consider doing a quick online course or tutorial to ensure you're confident in using these tools, as they are essential for the administrative tasks in this role.
✨Tip Number 4
Prepare questions that demonstrate your interest in the role and the college. Asking about their approach to student support or professional development opportunities shows that you're genuinely invested in contributing to their mission.
We think you need these skills to ace Front of House and Centre Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Front of House and Centre Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in administrative roles. Highlight your communication skills and proficiency in MS Office, as these are crucial for the role.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the role and the college. Use specific examples from your past experiences that demonstrate your organisational skills and customer-focused approach.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Newcastle and Stafford Colleges Group
✨Showcase Your Communication Skills
As a Front of House and Centre Administrator, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. Think of examples where you've successfully handled inquiries or resolved issues.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, share specific instances where you managed multiple tasks or projects simultaneously. Discuss how you prioritise your workload and meet tight deadlines.
✨Demonstrate Customer Focus
Since this position involves liaising with students, parents, and staff, it's important to convey your customer-focused approach. Prepare to discuss how you've provided exceptional service in previous roles and how you handle difficult situations with professionalism.
✨Familiarise Yourself with NSCG
Research Newcastle and Stafford Colleges Group before your interview. Understanding their values, achievements, and the educational environment will help you align your answers with their mission. Mentioning specific details about the college can show your genuine interest in the role.
