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- Tasks: Lead the front desk team, ensuring exceptional guest service and smooth operations.
- Company: Join a friendly hotel team in beautiful Eastbourne, known for its welcoming atmosphere.
- Benefits: Enjoy a competitive salary, share of service charge, and live-in options if needed.
- Why this job: Perfect for those looking to advance their hospitality career in a vibrant environment.
- Qualifications: Experience in hotel front office operations and strong communication skills are essential.
- Other info: Flexibility required for a 40-hour week, including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
Reception Manager, required to join a friendly front of house team, to work for our client, a hotel, located in the Eastbourne area. This role is offered a 40-hour week, you will be working over 5 days out of 7 days to include weekends and bank holidays on a rota. Live in is available if required.
The role of Reception Manager:
- This is a full time role, working five days over seven, including weekends, bank holidays and evenings, so flexibility is required.
- Reporting to the Front of House Manager, the Reception Manager is responsible for the day to day running of the Reception and Night teams.
- The role will require you to deliver exceptional service and create lasting impressions.
- As the main point of contact for all guests you will need to be warm and motivated with a desire to exceed their expectations.
- This fantastic opportunity would be perfect for an experienced Reception Supervisor or an Assistant Receptionist Manager seeking to progress their career.
Requirements for the role of Reception Manager:
- A background working in hotel front office operations.
- An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
- Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
- Knowledge of Opera PMS or similar hotel front office system.
Salary for the role of Reception Manager is given as competitive. A share of the service charge is paid on top of this basic salary. 40-hour week. Live in is available if required, and this would be deducted from your salary.
Candidates must be eligible to live and work in the UK.
Contact Detail:
N.E. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing specific details about the hotel can help you demonstrate your genuine interest in the role and show that you're proactive.
✨Tip Number 2
Highlight your experience in managing teams and delivering exceptional customer service during your conversations. Be ready to share specific examples of how you've motivated staff or resolved guest issues in the past.
✨Tip Number 3
Prepare to discuss your knowledge of hotel front office systems like Opera PMS. If you have experience with similar systems, be sure to mention it and explain how it has helped you in previous roles.
✨Tip Number 4
Show your flexibility and willingness to work varied hours, including weekends and bank holidays. This is crucial for the role, so be prepared to discuss your availability and how you manage work-life balance.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in hotel front office operations. Emphasise any previous roles as a Reception Supervisor or Assistant Reception Manager, showcasing your leadership and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for delivering exceptional service. Mention specific examples of how you've exceeded guest expectations in past roles and your ability to motivate and train a team.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and attention to detail. If you have experience with Opera PMS or similar systems, be sure to mention this as it is a key requirement for the role.
Show Flexibility: Since the role requires working weekends and bank holidays, express your willingness to work flexible hours. This shows your commitment and readiness to meet the demands of the position.
How to prepare for a job interview at N.E. Recruitment
✨Show Your Hospitality Skills
As a Reception Manager, you'll be the face of the hotel. Make sure to highlight your experience in delivering exceptional service and creating lasting impressions during the interview. Share specific examples of how you've gone above and beyond for guests in the past.
✨Demonstrate Leadership Qualities
Since you'll be responsible for leading the reception and night teams, it's crucial to showcase your leadership skills. Discuss your experience in training and motivating staff, and provide examples of how you've successfully managed a team in a busy environment.
✨Be Prepared for Problem-Solving Scenarios
The role requires strong problem-solving skills, so be ready to discuss how you've handled guest issues in the past. Prepare a few scenarios where you successfully resolved conflicts or challenges, demonstrating your ability to stay calm under pressure.
✨Familiarise Yourself with Hotel Systems
Knowledge of Opera PMS or similar systems is essential for this role. If you have experience with these systems, be sure to mention it. If not, do some research beforehand to show your willingness to learn and adapt to new technologies.
