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- Tasks: Support users with ERP system issues and ensure smooth operations.
- Company: Join a diverse company that values equal opportunity and innovation.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and learning.
- Why this job: Be part of a team that promotes best practices and continuous improvement.
- Qualifications: A-levels or equivalent; experience in ERP support is a plus.
- Other info: Work with a trusted recruitment partner specialising in the IFS ERP ecosystem.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a proactive and detail-oriented Junior Application Support Analyst to join our clients internal Systems Department, supporting core business applications and ensuring seamless operations across the organisation.
Key Responsibilities:
- Provide 1st and 2nd line user support for issues related to the ERP system (IFS).
- Respond to user queries promptly and effectively to ensure a high level of service.
- Troubleshoot application issues using documentation and support resources.
- Manage software user accounts and system access in coordination with team members.
- Develop and execute test plans for system upgrades and support process validation.
- Monitor and manage incident tickets, including liaising with external partners where needed.
- Assist with user onboarding and training; create and maintain user guides and documentation.
- Promote best practices across the business systems environment.
- Participate in cross-functional process reviews to support continuous improvement.
- Escalate unresolved issues to senior team members or IT leadership as required.
Candidate Profile:
- Strong proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Excellent attention to detail and communication skills.
- A-levels or equivalent qualifications are required.
- Previous experience in ERP or systems support (especially IFS) is highly desirable.
This company is an equal opportunity employer and values diversity. They do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
GoLive Recruitment is a trusted supplier of permanent, contract, and interim recruitment services, specialising exclusively on the IFS ERP ecosystem.
Junior Application Support Analyst employer: GoLive Recruitment
Contact Detail:
GoLive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Application Support Analyst
✨Tip Number 1
Familiarise yourself with the IFS ERP system, as having a solid understanding of its functionalities will give you an edge. Consider exploring online resources or forums where users discuss common issues and solutions related to IFS.
✨Tip Number 2
Brush up on your troubleshooting skills by practising with common application support scenarios. This will help you demonstrate your problem-solving abilities during interviews and show that you're proactive in addressing user issues.
✨Tip Number 3
Network with professionals already working in application support or ERP systems. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals for job openings.
✨Tip Number 4
Prepare to discuss your experience with Microsoft Office, especially Excel, as it's crucial for data management in this role. Think of specific examples where you've used these tools effectively in past experiences.
We think you need these skills to ace Junior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous roles in application support or ERP systems. Emphasise your proficiency in Microsoft Office and any specific experience with IFS.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and communication skills. Mention your enthusiasm for supporting core business applications and how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your skills related to troubleshooting, user support, and incident management. Provide examples of how you've successfully handled similar tasks in the past.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by mentioning any experiences where you contributed to process reviews or implemented best practices in previous roles.
How to prepare for a job interview at GoLive Recruitment
✨Know Your ERP Basics
Familiarise yourself with the basics of ERP systems, particularly IFS. Be prepared to discuss how you would approach troubleshooting common issues and provide examples from any previous experience you may have.
✨Showcase Your Communication Skills
As a Junior Application Support Analyst, you'll need to communicate effectively with users. Practice explaining technical concepts in simple terms, and be ready to demonstrate your ability to handle user queries with patience and clarity.
✨Highlight Attention to Detail
Attention to detail is crucial in this role. Prepare examples that showcase your meticulousness, whether it's through managing incident tickets or developing test plans. This will help illustrate your fit for the position.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot an application issue or manage a user query. Think through potential scenarios and how you would respond, demonstrating your problem-solving skills and proactive approach.
