Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and optimisation of ServiceNow solutions while analysing ITIL-based processes.
- Company: Join SoftServe, a global digital solutions company with a fun and innovative culture.
- Benefits: Enjoy access to 11,300+ learning resources and a clear career path with exciting projects.
- Why this job: Work with top experts and make a real impact in a rapidly growing field.
- Qualifications: Proven experience with ServiceNow and strong knowledge of ITIL processes required.
- Other info: Open to individual initiatives; share your ideas and help shape the future!
The predicted salary is between 43200 - 72000 £ per year.
SoftServe is a global digital solutions company with headquarters in Austin, Texas, founded in 1993. Our associates work on 1,100+ projects with clients in the USA, Europe, APAC, and LatAm. We are about people who create bold things, make a difference, have fun, and love their work.
The Low Code Platforms practice works as a global organization as part of SoftServe Digital Platforms Group and addresses the rapidly growing demand for Low Code platforms such as ServiceNow, Pegasystems, the Microsoft Power Platform, and others. The team builds cross-industry low-code solutions and is responsible for both the development of low-code applications and the delivery of advisory and implementation services to our client base in accordance with the platform design best practices and a defined implementation methodology.
IF YOU ARE
- Having proven experience implementing and optimizing ServiceNow solutions
- Possessing deep knowledge of ITIL-based processes and how they map to the ServiceNow module
- Familiar with facilitation, presentation, and communication
- Skilled in analytics, problem-solving, and designing processes
- Great at developing high-quality documentation and process maps
AND YOU WANT TO
- Lead the design, implementation, and optimization of ServiceNow solutions, including CSM, CMDB
- Analyze existing ITIL-based processes and recommend improvements using ServiceNow best practices
- Gather, document, and validate functional and technical requirements from business stakeholders
- Translate requirements into user stories, use cases, process flows, and functional specifications
- Create and deliver training materials and sessions for end-users and system administrators
- Provide ongoing support, guidance, and recommendations to maximize platform adoption and value
- Communicate complex technical concepts in a clear and accessible way to non-technical stakeholders
TOGETHER WE WILL
- Cooperate with top experts
- Immerse in interesting consulting engagements
- Embrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe’s People Excellence program
- Have access to 11,300+ learning solutions with SoftServe University and Udemy Business
- Help you with your individual initiatives – we are open to them, just come and share your ideas!
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.
Contact Detail:
SoftServe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Functional Consultant - ServiceNow
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. This will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in ServiceNow roles. Attend industry meetups or webinars to connect with potential colleagues and learn about their experiences.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented ITIL processes in previous roles. Being able to articulate your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Practice explaining complex technical concepts in simple terms. This skill is crucial for a Lead Functional Consultant, as you'll need to communicate effectively with non-technical stakeholders.
We think you need these skills to ace Lead Functional Consultant - ServiceNow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow and ITIL-based processes. Use specific examples of projects you've worked on that demonstrate your skills in implementing and optimising ServiceNow solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for low-code platforms and how your background aligns with the role. Mention your ability to communicate complex technical concepts clearly, as this is crucial for the position.
Showcase Relevant Skills: Emphasise your analytical and problem-solving skills in your application. Provide examples of how you've gathered and documented functional and technical requirements in previous roles.
Prepare for Potential Questions: Think about how you would explain your approach to designing and delivering training materials for end-users. Be ready to discuss your experience in facilitating communication between technical and non-technical stakeholders.
How to prepare for a job interview at SoftServe
✨Showcase Your ServiceNow Expertise
Make sure to highlight your proven experience with ServiceNow solutions during the interview. Be prepared to discuss specific projects where you implemented or optimised ServiceNow, and how your contributions made a difference.
✨Demonstrate ITIL Knowledge
Since the role requires deep knowledge of ITIL-based processes, brush up on these concepts before the interview. Be ready to explain how these processes map to ServiceNow modules and provide examples of improvements you've recommended in the past.
✨Prepare for Communication Scenarios
Given the need for strong facilitation and communication skills, think of scenarios where you've had to explain complex technical concepts to non-technical stakeholders. Practise articulating these experiences clearly and concisely.
✨Bring Documentation Samples
As the role involves developing high-quality documentation and process maps, consider bringing samples of your previous work. This will not only demonstrate your skills but also give you a chance to discuss your approach to creating effective documentation.
