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- Tasks: Lead the Major Incidents Management program and oversee integration solutions.
- Company: Join a dynamic team focused on seamless enterprise system integration.
- Benefits: Enjoy opportunities for professional growth and collaboration with top technology vendors.
- Why this job: Be at the forefront of operational excellence and make a real impact in IT integration.
- Qualifications: 10+ years in IT integration management, with leadership experience in major incident management.
- Other info: Ideal for tech-savvy leaders passionate about driving innovation in complex environments.
The predicted salary is between 48000 - 72000 £ per year.
Integration MIM Program Manager will lead and oversee the Major Incidents Management (MIM) program within our integration ecosystem. This role is pivotal in ensuring seamless integration across enterprise systems, minimizing disruptions, and driving operational excellence. The successful candidate will have deep expertise in integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS), combined with a proven track record of managing major incidents in complex IT environments.
Key Responsibilities:
- Program Leadership: Lead the Major Incidents Management (MIM) program, establishing frameworks, processes, and best practices to proactively manage and resolve critical integration incidents.
- Integration Oversight: Oversee the design, implementation, and maintenance of integration solutions leveraging technologies such as WebMethods, SAP Integration Suite, SAP DS, and CIDS.
- Incident Management: Act as the escalation point for major incidents, coordinating rapid response efforts, root cause analysis (RCA), and post-incident reviews to prevent recurrence.
- Strategy Development: Develop and execute a comprehensive integration strategy aligned with organizational goals, ensuring high availability, performance, and scalability of integration platforms.
- Stakeholder Collaboration: Partner with IT, development, and business teams to align MIM objectives with broader enterprise needs, fostering a culture of accountability and continuous improvement.
- Risk Mitigation: Identify potential risks within integration ecosystems and implement preventive measures to minimize downtime and disruptions.
- Performance Monitoring: Define KPIs and metrics to monitor integration health, incident response times, and program effectiveness, providing regular updates to senior leadership.
- Team Leadership: Manage and mentor a team of integration specialists and incident managers, driving technical excellence and professional growth.
- Vendor Management: Collaborate with technology vendors (e.g., SAP, WebMethods, SI's, Third Party System Vendors) to ensure optimal support and resolution of platform-related incidents.
- Documentation & Compliance: Ensure all MIM processes, integration workflows, and incident reports are thoroughly documented and compliant with industry standards and regulations.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred.
- Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS). Extensive experience in managing high-stakes incidents in enterprise-level environments.
- Technical Skills: Deep understanding of integration architectures, middleware, APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices.
- Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision-making skills with a focus on root cause resolution.
- Communication: Excellent verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.
- Analytical Mindset: Ability to analyse complex integration workflows and identify areas for optimization and risk reduction.
Incident Management Program Manager employer: Response Informatics
Contact Detail:
Response Informatics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Incident Management Program Manager
✨Tip Number 1
Familiarise yourself with the specific integration technologies mentioned in the job description, such as WebMethods and SAP Integration Suite. Having hands-on experience or relevant projects to discuss can set you apart during interviews.
✨Tip Number 2
Network with professionals in the field of incident management and integration technologies. Attend industry events or join online forums where you can connect with others who may have insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your leadership experiences in managing major incidents. Be ready to share specific examples of how you've led teams through high-pressure situations and what strategies you implemented to ensure successful outcomes.
✨Tip Number 4
Research StudySmarter's culture and values, and think about how your personal values align with them. Being able to articulate this connection during your interview can demonstrate your genuine interest in joining our team.
We think you need these skills to ace Incident Management Program Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with integration technologies like WebMethods and SAP Integration Suite. Emphasise your leadership roles in incident management and any relevant certifications you hold.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the Incident Management Program Manager role. Discuss your approach to managing major incidents and how your skills align with the company's goals.
Showcase Relevant Experience: When detailing your work history, focus on specific examples of how you've successfully managed major incidents in complex IT environments. Use metrics to demonstrate your impact, such as reduced downtime or improved response times.
Prepare for Technical Questions: Anticipate technical questions related to integration architectures and incident management best practices. Be ready to discuss your hands-on experience with tools like SAP Data Services and your understanding of ITIL frameworks.
How to prepare for a job interview at Response Informatics
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with integration technologies like WebMethods, SAP Integration Suite, and SAP Data Services. Highlight specific projects where you successfully managed major incidents and how your technical skills contributed to resolving them.
✨Demonstrate Leadership Skills
Since this role involves managing a team, be ready to share examples of how you've led cross-functional teams in high-pressure situations. Discuss your approach to mentoring and developing team members, as well as how you foster a culture of accountability.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of past incidents you've managed, the strategies you employed, and the outcomes. This will showcase your analytical mindset and decision-making skills.
✨Align with Company Goals
Research the company's mission and values, and be ready to explain how your integration strategy aligns with their objectives. Discuss how you would ensure high availability and performance of integration platforms to support their business needs.
