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- Tasks: Support key business applications and resolve incidents while collaborating with teams.
- Company: Join a well-established retail organisation in the vibrant Manchester area.
- Benefits: Enjoy a full-time role with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team enhancing critical systems in a fast-paced environment.
- Qualifications: Experience in application support, preferably with Business Central and strong communication skills.
- Other info: This is a permanent, full-time position requiring on-site presence.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester area - full time on site
Employment Type: Permanent, Full-time (40 hours/week)
Are you an experienced IT Application Support Analyst looking for your next challenge? Join a well-established retail organisation where you'll play a pivotal role in supporting key business applications — primarily Business Central — while liaising with internal teams and external vendors to ensure smooth, efficient system operations.
As the IT Application Support Analyst, your responsibilities will include:
- Logging and resolving incidents, managing service requests, and supporting end users
- Supporting and maintaining Business Central and other business applications
- Monitoring system performance to ensure optimal uptime and functionality
- Contributing to system and process improvements
- Collaborating with third-party suppliers and internal teams
- Involvement in some hardware configuration and installation tasks
To be successful, you’ll need:
- Proven experience in an application support or IT systems role
- Business Central experience highly desirable
- Experience in a service desk/support environment
- Proficiency in Active Directory and desktop configuration
- Strong communication skills and a proactive approach
- Excellent problem-solving and organisational skills
If you’re a driven and reliable IT professional ready to support and enhance critical systems in a dynamic retail environment, click apply now.
Contact Detail:
Applause IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with Business Central and its functionalities. Since this role heavily involves supporting this application, having a solid understanding of its features will not only boost your confidence but also impress the hiring team.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to demonstrate your approach to resolving issues during discussions can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the retail IT sector. Engaging with others in similar roles can provide insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss your experience with service desk environments and how you've effectively communicated with both technical and non-technical users. This will showcase your ability to bridge gaps between teams, a key aspect of the role.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, particularly with Business Central. Use specific examples of how you've resolved incidents and supported end users to demonstrate your skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description, especially your ability to collaborate with internal teams and external vendors.
Highlight Technical Skills: Clearly list your technical skills related to the position, such as proficiency in Active Directory and desktop configuration. This will help the hiring team quickly see that you meet their requirements.
Showcase Problem-Solving Abilities: Include examples in your application that showcase your problem-solving skills. Describe situations where you've successfully managed service requests or contributed to system improvements, as this is crucial for the role.
How to prepare for a job interview at Applause IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Business Central and any other relevant applications. Be prepared to discuss specific instances where you've resolved issues or improved system performance.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to liaise with non-technical team members and external vendors.
✨Research the Company
Familiarise yourself with the retail organisation's operations and values. Understanding their business model will help you tailor your answers and demonstrate your genuine interest in the role.
