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- Tasks: Assist customers with rental needs via phone and in-person interactions.
- Company: Join Thrifty Car and Van Rental, a leader in customer service excellence.
- Benefits: Enjoy 20 days holiday, pension contributions, and employee discounts.
- Why this job: Kickstart your career with training and commission opportunities in a fun environment.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Flexible zero-hour contract with exciting summer and Christmas events.
This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training.
In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals.
At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional service to all of our clients.
What can we offer you?
- 20 day holidays plus bank holidays pro-rata
- Contribution to Group Personal Pension Scheme
- Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers
- Sponsored Summer and Christmas events
- Cycle to Work Scheme
- Discounted car hire rate
Contact Detail:
Click To Hired Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Agent
✨Tip Number 1
Familiarise yourself with the car and van rental industry. Understanding the basics of how rental services operate, including common customer queries and rental processes, will give you an edge during interviews.
✨Tip Number 2
Practice your customer service skills. Since this role heavily involves assisting customers, consider role-playing scenarios with friends or family to enhance your communication and problem-solving abilities.
✨Tip Number 3
Be prepared to discuss your availability. As this is a zero-hour contract, being flexible with your working hours can make you a more attractive candidate, so think about how you can accommodate various shifts.
✨Tip Number 4
Show enthusiasm for upselling. Since there are commission opportunities for upselling long-term rentals, be ready to share any past experiences where you've successfully promoted products or services to customers.
We think you need these skills to ace Rental Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Rental Agent. Highlight your customer service skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your suitability for the role. Emphasise any previous roles that involved customer interaction, sales, or teamwork, as these are crucial for a Rental Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the car and van rental industry. Mention why you want to work for Thrifty Car and Van Rental specifically and how you can contribute to their commitment to outstanding customer service.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in customer-facing roles.
How to prepare for a job interview at Click To Hired
✨Show Your Customer Service Skills
As a Rental Agent, you'll be interacting with customers regularly. Highlight any previous experience in customer service and be prepared to discuss how you handle difficult situations or complaints.
✨Demonstrate Flexibility
Since this is a zero-hour contract, it's important to show that you're adaptable and willing to work various hours. Be ready to discuss your availability and how you can fit into their schedule.
✨Prepare for Upselling Scenarios
Upselling is a key part of the role. Think of examples where you've successfully upsold a product or service in the past, and be ready to role-play potential scenarios during the interview.
✨Research the Company
Familiarise yourself with Thrifty Car and Van Rental's services and values. Showing that you understand their commitment to outstanding customer service will demonstrate your genuine interest in the position.
