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- Tasks: Join our team as a Service Administrator, supporting technicians and ensuring top-notch customer service.
- Company: Be part of a leading dealership group in Poole with a stellar aftersales reputation.
- Benefits: Enjoy a competitive salary, potential earnings over £40,000, and a CBS car scheme after probation.
- Why this job: This role offers hands-on experience in a dynamic environment with opportunities for growth and upselling.
- Qualifications: Passion for customer service and a knack for upselling are key; no formal qualifications required.
- Other info: Flexible application process—don’t stress about your CV being out of date!
An exciting opportunity has arisen for a Service Administrator to join a well-established main dealership group based in Poole. This is a chance to be part of a top-tier facility with a highly regarded aftersales team. As a Service Administrator, you’ll play a vital role in keeping the service department running smoothly—handling essential admin tasks, supporting technicians and service advisors, and helping maintain excellent customer service standards behind the scenes.
Key Responsibilities:
- Communicating and updating the progress of customers' vehicles whilst they are serviced or repaired in our state-of-the-art workshop.
- Confidentially explaining diagnosis of faults and upselling important and urgent repairs ensuring our customers' experiences are as premium as the cars we offer.
- Handling customer concerns and complaints in order to reach positive outcomes.
- Monitoring the progress of vehicle services and keeping customers informed.
- Upselling additional services and products when appropriate.
- Handling customer complaints and resolving service issues promptly.
- Processing payments and handling transactions accurately.
The Package:
- Basic Salary: £31,000 + OTE £37,000 + £25 per service plan sold.
- Someone who can strongly upsell service plans could comfortably earn in excess of £40,000 in this role.
- Hours of work - 8.00 am to 6.00 pm - Monday to Friday - 1 in 3 Saturdays.
- CBS car scheme (after probation).
If you believe you have the passion, knowledge, experience, and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.
To apply for the role as a Service Advisor and find out more details, please forward your CV to Josh Maitland at Silcom Recruitment.
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the latest trends in the motor trade and customer service. Being knowledgeable about current vehicle technologies and customer expectations will help you stand out during any discussions.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a way that customers can easily understand. This will be crucial when discussing vehicle diagnostics and upselling services.
✨Tip Number 3
Prepare to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully handled customer complaints or resolved service issues, as this will show your capability in the role.
✨Tip Number 4
Network with professionals in the motor trade. Attend local automotive events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration, particularly in the motor trade. Emphasise any roles where you've successfully upsold services or handled customer complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific skills that align with the job description, such as communication and problem-solving abilities.
Highlight Key Achievements: In your application, include specific examples of how you've improved customer satisfaction or increased sales in previous roles. Quantify your achievements where possible to demonstrate your impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Silcom Recruitment Limited
✨Know the Company
Before your interview, take some time to research the dealership group. Understand their values, services, and what sets them apart in the motor trade. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
As a Service Administrator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer complaints or upsold services. This will showcase your ability to maintain high standards of customer care.
✨Be Ready to Discuss Technical Knowledge
While you may not be a technician, having a basic understanding of vehicle servicing and repairs can be beneficial. Brush up on common automotive terms and processes so you can confidently discuss them during the interview.
✨Practice Upselling Scenarios
Since upselling is a significant part of the role, think of scenarios where you could suggest additional services or products to customers. Practising these conversations will help you feel more comfortable and persuasive during the interview.
