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For Companies At a Glance
- Tasks: Welcome customers, book services, provide updates, and manage invoices.
- Company: Join a reputable independent garage in Swindon with a professional atmosphere.
- Benefits: Enjoy a £30,000 salary, monthly bonuses, and no weekend work!
- Why this job: Great work-life balance, supportive team, and opportunities for career growth.
- Qualifications: Experience as a Service Advisor, strong communication skills, and a full UK driving licence required.
- Other info: Don't stress about your CV; we can help you update it!
The predicted salary is between 24000 - 42000 £ per year.
We are delighted to be recruiting on behalf of an established and reputable independent garage based in Swindon, seeking an experienced Service Advisor to join their team. This is a fantastic opportunity for an individual with previous experience in a Service Advisor or Aftersales role to join a busy and professional working environment - offering a great work-life balance with no weekend working.
Responsibilities & Requirements Of A Service Advisor:
- Meeting and greeting customers in a professional manner
- Booking in vehicles for service, MOT, and repair work
- Providing updates and accurate estimates to customers
- Liaising with technicians and the workshop regarding vehicle status
- Upselling additional work and services where appropriate
- Handling invoices, payments, and general administration duties
- Maintaining excellent levels of customer service and satisfaction
- Experience in a Service Advisor or Aftersales position (essential)
- Strong communication and customer service skills
- Well-organised, with the ability to multitask in a fast-paced environment
- Full UK driving licence
Package:
- £30,000 basic salary
- Monthly bonus of approx. £100 - £250 based on performance
- Monday to Friday only – 08:00 to 17:00
- No weekend working!
- Career progression opportunities
- Friendly and supportive team environment
If you believe you have the passion, knowledge, experience and enthusiasm to succeed as a Service Advisor, then we would like to hear from you.
To apply for the role as a Service Advisor and find out more details, please forward your CV to Drew Pilcher.
Service Advisor - Swindon employer: Silcom Recruitment Limited
Contact Detail:
Silcom Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Swindon
✨Tip Number 1
Familiarise yourself with the specific services offered by the garage in Swindon. Understanding their unique selling points and customer service approach will help you engage more effectively during any conversations or interviews.
✨Tip Number 2
Prepare to discuss your previous experience in detail, especially any situations where you successfully upsold services or handled difficult customer interactions. Real-life examples can demonstrate your skills and fit for the role.
✨Tip Number 3
Network with current or former employees of the garage if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach.
✨Tip Number 4
Showcase your organisational skills by preparing a list of questions about the role and the team dynamics. This not only shows your interest but also helps you assess if the environment is the right fit for you.
We think you need these skills to ace Service Advisor - Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Service Advisor or Aftersales role. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to meet the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the automotive industry. Mention specific experiences that relate to the tasks of booking vehicles, providing updates, and upselling services, as these are key aspects of the job.
Highlight Communication Skills: Since strong communication is essential for this position, ensure you provide examples in your application that demonstrate your ability to liaise effectively with customers and technicians. This could be through previous roles or specific situations where you excelled in communication.
Show Enthusiasm for the Role: In both your CV and cover letter, express your enthusiasm for the opportunity to work in a busy and professional environment. Mention how you value work-life balance and your eagerness to contribute positively to the team.
How to prepare for a job interview at Silcom Recruitment Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the garage. Make sure to highlight your previous customer service experience and how you've successfully handled customer queries or complaints in the past.
✨Demonstrate Your Organisational Skills
This role requires multitasking in a busy environment. Be prepared to discuss how you manage your time and prioritise tasks effectively, perhaps by sharing specific examples from your previous roles.
✨Familiarise Yourself with the Garage's Services
Before the interview, research the garage and its services. Being knowledgeable about what they offer will show your genuine interest in the position and help you answer questions more confidently.
✨Prepare for Common Interview Questions
Think about potential questions related to upselling services or handling difficult customers. Practising your responses can help you articulate your thoughts clearly during the interview.
