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- Tasks: Help safely transport children and adults with disabilities on buses, ensuring their comfort and security.
- Company: Join the London Borough of Havering, a dynamic local authority committed to community welfare.
- Benefits: Enjoy a flexible 15-hour work week during term time with opportunities for overtime.
- Why this job: Make a real difference in people's lives while working in a supportive and diverse environment.
- Qualifications: Experience with vulnerable clients and strong communication skills are essential; training in First Aid is a plus.
- Other info: Anonymized recruitment ensures fairness; apply by January 24, 2025, but act fast as positions may close early.
We require 2 Passenger Assistants to join our operations team based at Central Depot in Hornchurch.
Passenger Assistants will be assigned to routes with the main objective of safely conveying (Children and Adults with disabilities) on to our buses, whilst securing them safely (fitting of seat belts / harnesses) or securing wheel chairs in place before the assigned bus commences its route.
Passenger Assistants are required to monitor our passengers on our Buses and liaise with the Driver / Clients and Transport operations regarding any delays or incidents
Passenger assistants can also be assigned to Ad-hoc work which can be out of borough trips.
This is a 15hr per week Term Time only contract on a split shift Mon to Friday, We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering.
The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check.
Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role.
We practice anonymized recruitment. Please ensure that you remove all personal information from any documents that you upload.
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Experience of working with vulnerable clients (Adults & Children)
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Experience of working in a challenging environment.
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Ability to maintain safe performance standards and be part of a large team.
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Must be able to communicate clearly across the company, its clients and its customers
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Must be able to have good clear writing skills
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Must be able to demonstrate a caring approach with a good understanding of vulnerable clients and their needs.
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Be practical, efficient and able to prioritize workload in a busy working environment
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Be enthusiastic about joining a dynamic local authority and be
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proactive in identifying opportunities to improve quality and productivity
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Flexible approach to working hours including O/T
Desirable – evidence of any Training courses attended e.g. First Aid, Safe Guarding Vulnerable Clients, Challenging Behaviour, Sign Language etc.
For an informal discussion about the post, please contact Simon.Blake@oneSource.co.uk
The closing date for the receipt of applications is 24th January 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.
You will be notified if your application has been successful. Interview date to be confirmed.
Should you require any help or advice with your online application, please contact the Recruitment Helpdesk on 01708 432770
Please view Job Profile here
Passenger Assistant employer: London Borough of Havering
Contact Detail:
London Borough of Havering Recruiting Team
+441708432770
Simon.Blake@oneSource.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Assistant
✨Tip Number 1
Familiarize yourself with the specific needs of children and adults with disabilities. Understanding their requirements will not only help you in your role but also show us that you are genuinely committed to providing excellent support.
✨Tip Number 2
Highlight any relevant experience you have working with vulnerable clients. Whether it's through previous jobs, volunteering, or training courses, demonstrating your background in this area will make you stand out.
✨Tip Number 3
Be prepared to discuss how you handle challenging situations. We want to see that you can maintain a calm demeanor and prioritize safety while effectively communicating with both passengers and drivers.
✨Tip Number 4
Show enthusiasm for the role and the local authority. Expressing your eagerness to contribute to our community and improve the quality of service will resonate well with us during the selection process.
We think you need these skills to ace Passenger Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Passenger Assistant. Make sure you can demonstrate how your experience aligns with their needs.
Craft Your Supporting Statement: Prepare a supporting statement that clearly explains why you are suitable for the role. Use no more than two A4 sides to highlight your relevant experience, particularly in working with vulnerable clients and in challenging environments.
Highlight Relevant Experience: In your CV and supporting statement, emphasize any previous work with children and adults with disabilities. Mention any training courses you have completed, such as First Aid or Safeguarding Vulnerable Clients.
Anonymize Your Documents: Before submitting your application, ensure that all personal information is removed from your documents. This is crucial for the anonymized recruitment process they practice.
How to prepare for a job interview at London Borough of Havering
✨Show Your Experience with Vulnerable Clients
Be prepared to discuss your previous experience working with vulnerable adults and children. Share specific examples that highlight your caring approach and understanding of their needs.
✨Demonstrate Clear Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might be asked how you would communicate with drivers and clients during incidents, so think of scenarios to illustrate your point.
✨Highlight Your Teamwork Abilities
This position requires being part of a large team. Be ready to talk about your experiences working collaboratively in challenging environments and how you contribute to maintaining safe performance standards.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as securing a wheelchair or managing a delay. Think through practical examples that showcase your problem-solving skills and ability to prioritize tasks.
