Contracts Manager

Our client is a nationally recognized, multi-award-winning service provider with five well-established brands delivering fully integrated, ‘one stop’ solutions to a diverse and loyal client base across the UK. Due to continued growth, they are seeking an experienced Contracts Manager to join their expanding team. This role will be based out of South Hertfordshire but will involve travel between this location and Reading. This is a fantastic opportunity to join a forward-thinking organisation offering a stable and rewarding career path.

Aim of Role: To proactively manage your operations team to enable the effective running of a portfolio of client contracts to fulfil the client’s requirements within agreed KPI’s. The contract manager is required to develop and grow the business, and their team as well as maintain the highest standards of health and safety.

Duties & Responsibilities:

• To build strong relationships with clients and stakeholders, demonstrating that we understand their business needs.
• To evaluate, propose and implement service changes managing any financial, people and operational implications.
• To identify new business opportunities – including new clients, partnerships.
• Proactively manage general work standards and KPI’s on a monthly basis within agreed targets.
• Work on own initiative and undertake effective problem solving as and when required.
• Produce and complete all related administrative processes, record keeping and reporting in an accurate and timely manner.
• Prepare job pricing in line with company expectations and fulfilling the client’s needs.
• Liaise regularly and in person with clients in a professional manner effectively managing issues, offering innovations, additional services, and performance feedback.
• Manage and motivate your team ensuring consistently good levels of attendance, quality and quantity of output.
• To manage your team to ensure productive and professional relationships within the team, with other employees, managers, clients, the public, end users and external agencies.
• To effectively recruit and promote the right people within your area of responsibility and to identify the ongoing development needs of your team via formal and informal processes.
• To manage all performance matters in a timely manner and in accordance with company policies and procedures.
• Provide on job coaching for your direct reports and ensure training is taking place within your area of responsibility for your operational teams.
• Participate in self-development via appraisal outcomes and other methods of feedback.
• Participation in other business projects.

Health, Safety and Hygiene:

• Ensure your team follow correct working practices in use of equipment and materials and adopt safe working practices to safeguard the safety of others as well as oneself.
• Always wear correct PPE, adhering to the company standard as set out in the Employee Handbook.
• Carry out Risk Assessments as set out.
• Report all Near Misses and/or accidents to your line management.
• Always maintain a high degree of security, if you are a key holder, whilst working you will be expected to follow correct access procedures to buildings and not infringe any data protection regulations.

Training:

• Attend Company/Site induction.
• Attend individual and team, monthly training as directed.
• Continuous Personal Development opportunities to be taken where possible.

Relevant Qualification and Training:

• Horticultural knowledge desirable.
• Experience of managing teams in a similar role preferred.
• Experience of working in contracting or maintenance sectors.

Key Skills and Attributes:

• Outstanding communication skills.
• Proficient with Microsoft Office 365 – Word, Excel, SharePoint, Teams etc.
• Excellent organisational skills.
• Commercially astute.
• Resilient and proactive.
• Full clean driving licence.