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- Tasks: Be the friendly face of our store, serving customers and keeping everything stocked and clean.
- Company: Join Scotmid, a community-focused retailer dedicated to excellent customer service.
- Benefits: Enjoy flexible hours, comprehensive training, and opportunities for personal development.
- Why this job: Experience a dynamic work environment where no two days are the same and make a real impact.
- Qualifications: Must be 18+, with enthusiasm for customer service; retail experience is a plus.
- Other info: Hands-on role with key-holder responsibilities; training provided to ensure your success.
The predicted salary is between 24000 - 36000 £ per year.
Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.
You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.
If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.
As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.
Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.
We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.
To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.
Scotmid - Customer Service Assistant (Duty Supervisor) employer: Scotmid Co-operative
Contact Detail:
Scotmid Co-operative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scotmid - Customer Service Assistant (Duty Supervisor)
✨Tip Number 1
Show your flexibility! Since the role requires a flexible approach to working hours, be prepared to discuss your availability during the interview. Highlight any previous experience where you adapted to changing schedules or took on various tasks.
✨Tip Number 2
Emphasize your customer service skills! Think of specific examples where you provided excellent service or resolved customer issues. This will demonstrate your passion for creating great customer experiences, which is crucial for this role.
✨Tip Number 3
Familiarize yourself with food safety practices! Even if you haven't worked in a similar environment before, showing that you understand the importance of hygiene and safety standards can set you apart from other candidates.
✨Tip Number 4
Prepare for hands-on scenarios! Since the job involves physical tasks like lifting and stock merchandising, be ready to discuss your ability to handle these responsibilities. You might even want to mention any relevant experience in similar roles.
We think you need these skills to ace Scotmid - Customer Service Assistant (Duty Supervisor)
Some tips for your application 🫡
Highlight Your Flexibility: Since the job requires a flexible approach, make sure to emphasize your availability and willingness to work varied shifts. Mention any previous experience where you adapted to changing schedules.
Showcase Customer Service Skills: Focus on your passion for customer service in your application. Provide examples of how you've delivered excellent service in past roles, especially in fast-paced environments.
Mention Relevant Experience: If you have experience in retail or food safety practices, be sure to include this in your CV. Highlight any specific roles where you were responsible for maintaining hygiene standards or handling food.
Express Enthusiasm: Convey your enthusiasm for the role and the company in your cover letter. Let them know why you want to work at Scotmid and how you align with their values of supporting and developing people.
How to prepare for a job interview at Scotmid Co-operative
✨Show Your Flexibility
Since the stores operate from early morning to late at night, it's crucial to demonstrate your flexible approach during the interview. Be ready to discuss your availability and willingness to work various shifts.
✨Emphasize Customer Service Skills
Highlight your passion for customer service and provide examples of how you've ensured a great experience for customers in previous roles. This will show that you understand the importance of friendly service and product availability.
✨Discuss Food Safety Knowledge
If you have any experience or knowledge related to food safety practices, make sure to mention it. This is particularly relevant since you'll be handling various food products, including those containing allergens.
✨Prepare for Physical Tasks
Be prepared to talk about your ability to handle physical tasks such as lifting and carrying. Mention any relevant experiences that demonstrate your capability to stay active and manage stock merchandising effectively.
