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- Tasks: Assist members with unique inquiries over the phone, delivering excellent service.
- Company: Join Benenden Health, a 119-year-old mutual organization with over 850,000 members.
- Benefits: Enjoy free health membership, up to 35 days holiday, and hybrid working options.
- Why this job: Make a real impact by helping others in a dynamic and supportive environment.
- Qualifications: Contact Centre experience and strong communication skills are essential.
- Other info: Full-time training required for 6 weeks starting February 17, 2025.
The predicted salary is between 21000 - 26000 £ per year.
Contact Centre Claims Advisor – YorkJob Reference: 000452Salary: £23,400Closing Date: 31/01/2025 00:00:00Location: YorkEmployement Type: Full TimeBenenden Health has exciting opportunities within in its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience. Dealing with enquires ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. An active and effective listener who can gather important information in difficult circumstances.This role is essential to the successful journey for our members and the future of our outstanding business.We are interested to hear from candidates with the following skills:Contact Centre experienceExcellent telephone manner and an ability to adapt to different situationsEnthusiastic, passionate and positiveSelf-motivated and resilientDesire to help others A full induction program and on-going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product. There is a requirement to attend 6 weeks’ full-time training Monday to Friday, 9am-5pm, starting on 17th February 2025. You must be available for the whole training period and have no annual leave.With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including;Free Corporate Benenden Health membershipFree Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies)Free on site car parkingUp to 35 days’ holiday including bank holiday and no weekend or bank holidays working.Pension with up to 10% employer contributionsDiscount available on other Benenden productsEmployee Assistance ProgramUnlimited access to £500 Refer a Friend Bonus SchemeDiscount and cash back on hundreds of high-street retailersOpportunity for hybrid workingExcellent training and career progression opportunitiesCycle to work schemeFree hot drinks Free fruitEmployee engagement eventsSupporting local charitiesOnsite First Aiders and Mental Health First AidersFree onsite gymFor further information on this role, please refer to the Role Profile.
Contact Centre Claims Advisor - York employer: Benenden Health
Contact Detail:
Benenden Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Claims Advisor - York
✨Tip Number 1
Familiarize yourself with Benenden Health's core values and services. Understanding their mutual ethos and the specific health services they provide will help you connect better with members during calls.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on effective communication, consider role-playing scenarios with friends or family to enhance your ability to handle various inquiries.
✨Tip Number 3
Demonstrate your resilience and empathy in conversations. Think of examples from your past experiences where you successfully managed difficult situations, as these will showcase your suitability for the role.
✨Tip Number 4
Be prepared for the training commitment. Ensure you can fully dedicate yourself to the 6-week training program starting on February 17th, 2025, as this is crucial for your success in the role.
We think you need these skills to ace Contact Centre Claims Advisor - York
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Contact Centre Claims Advisor position. Understand the key responsibilities and required skills, such as excellent telephone manner, resilience, and empathy.
Tailor Your CV: Customize your CV to highlight relevant experience in contact centres and any specific skills that align with the job requirements. Emphasize your communication skills and any previous roles where you assisted customers or members.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to adapt to different situations. Use examples from your past experiences to demonstrate how you embody the qualities Benenden Health is looking for.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Benenden Health
✨Show Your Empathy
In this role, empathy is key. Be prepared to share examples of how you've handled sensitive situations in the past, demonstrating your ability to connect with members and understand their needs.
✨Demonstrate Resilience
The job can be challenging, so highlight your resilience. Discuss times when you've faced difficult circumstances and how you managed to stay positive and deliver great service.
✨Exhibit Strong Communication Skills
Since you'll be working on the phone, it's crucial to showcase your excellent telephone manner. Practice clear and concise communication, and be ready to adapt your style to different situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would guide a member through a complex issue, ensuring you focus on delivering the best outcome for them.
