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- Tasks: Welcome guests, manage check-ins/outs, and handle queries with a friendly attitude.
- Company: Join The Glasshouse, a luxury hotel blending historic charm with modern elegance in Edinburgh.
- Benefits: Enjoy service charge shares, referral bonuses, generous holidays, and career growth opportunities.
- Why this job: Be part of a warm team dedicated to creating memorable guest experiences in a stunning setting.
- Qualifications: Previous hotel experience using Opera is preferred; excellent communication and organisation skills are essential.
- Other info: Only applicants eligible to work in the UK will be considered.
The predicted salary is between 20000 - 30000 £ per year.
Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel. The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.
Our guests will be your priority, you will be approachable, an excellent communicator, and have strong organisation skills. You will have fun with our guests and enjoy being part of the front office team. Successful candidates will benefit from previous hotel experience using Opera.
The Glasshouse Autograph Collection is a luxurious boutique hotel nestled in the heart of Edinburgh. This 77-bedroom property seamlessly blends historic charm with modern elegance. Originally founded as Lady Glenorchy’s Church in 1846, the building's stunning gothic façade has been preserved, adding a unique historical touch to the hotel’s contemporary design.
At The Glasshouse, we pride ourselves on delivering exceptional service with a warm Scottish welcome. Our team is dedicated to creating memorable experiences for our guests, whether they’re enjoying a dram from our extensive whisky collection in The Snug or taking in the breathtaking views from our rooftop garden. We value authenticity, attention to detail, and a passion for hospitality. Our culture is built on teamwork, respect, and a commitment to excellence.
Join Our Team and Enjoy These Amazing Benefits!
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends.
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK will be considered for the above position.
Hotel Receptionist employer: Threadneedles Hotel
Contact Detail:
Threadneedles Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Opera hotel management system, as previous experience with it is a key requirement for this role. Consider taking an online course or tutorial to boost your confidence and knowledge in using this software.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Think about times when you went above and beyond for a guest, as this will demonstrate your commitment to exceptional service.
✨Tip Number 3
Research The Glasshouse Autograph Collection and its unique offerings. Being knowledgeable about the hotel's history and amenities will help you engage with guests and show your enthusiasm for the position during any interviews.
✨Tip Number 4
Network with current or former employees of YTL Hotels to gain insights into the company culture and expectations. This can provide you with valuable information that may help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hotel Receptionist position. Tailor your application to highlight your relevant experience and how it aligns with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous hotel experience, particularly with systems like Opera. Highlight your communication skills, organisation abilities, and any customer service achievements.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of The Glasshouse that appeal to you, such as their commitment to exceptional service and team culture.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at Threadneedles Hotel
✨Showcase Your Communication Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently. Practice common scenarios you might encounter, such as handling guest queries or complaints.
✨Highlight Relevant Experience
If you have previous hotel experience, especially with systems like Opera, make it a focal point in your interview. Share specific examples of how your past roles have prepared you for this position, emphasising your ability to manage check-ins and check-outs efficiently.
✨Emphasise Teamwork and Hospitality
The culture at The Glasshouse values teamwork and a warm Scottish welcome. Be prepared to discuss how you work well in a team and share any experiences where you went above and beyond to create memorable guest experiences.
✨Prepare Questions About the Role
Demonstrate your interest in the position by preparing thoughtful questions about the role and the hotel. Ask about the team dynamics, training opportunities, or how they celebrate exceptional service. This shows that you're genuinely interested in being part of their team.
