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- Tasks: Assist customers and provide excellent service in a retail environment.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products.
- Benefits: Enjoy discounts, wellness support, and flexible working hours.
- Why this job: Be part of a growing team focused on customer satisfaction and career development.
- Qualifications: Experience in customer service is preferred; a proactive attitude is essential.
- Other info: Open to all backgrounds; we value diversity and inclusivity.
Got a knack with customers? Ideally, you already have retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in retail or elsewhere in the Group.
To be successful in this role you will need:
- Experience of delivering great customer service, ideally in a retail sales environment
- A proactive approach to helping customers and understanding their needs
- Availability to work on a rota basis, including weekends
- Ideally, some experience of working towards and achieving sales targets
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Customer Sales Advisor employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Halfords. Knowing the ins and outs of what you’ll be selling will not only boost your confidence but also impress your potential employers during the interview.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it’s during a phone call or in-person meeting, demonstrate your ability to engage with customers and understand their needs, as this is crucial for the role.
✨Tip Number 3
Be prepared to discuss your previous sales experiences and how you’ve met targets. Highlighting specific examples will help you stand out and show that you’re results-driven, which is key for a Customer Sales Advisor.
✨Tip Number 4
Research the company culture at Halfords. Understanding their values and mission can help you align your answers during the interview, showing that you’re not just looking for any job, but that you genuinely want to be part of their team.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Use specific examples that demonstrate your ability to deliver great customer service and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention how your skills align with the role of a Customer Sales Advisor and express your enthusiasm for the opportunity.
Highlight Availability: Clearly state your availability to work on a rota basis, including weekends. This shows your flexibility and willingness to meet the company's scheduling needs.
Showcase Your Learning Mindset: Emphasise your eagerness to learn and develop new skills. Mention any previous training or experiences where you adapted quickly to new products or services, as this aligns with the company's investment in colleague development.
How to prepare for a job interview at Halfords Group
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Share specific examples of how you've gone above and beyond to meet customer needs, as this role heavily relies on understanding and assisting customers effectively.
✨Demonstrate Product Knowledge
While you will receive training, showing a proactive interest in the products and services offered can set you apart. Research the company’s offerings and be prepared to discuss how you would explain these to customers.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities in customer interactions. Prepare for scenarios where you might need to handle difficult customers or achieve sales targets, and think about how you would approach these situations.
✨Express Your Flexibility
Since the role requires working on a rota basis, including weekends, make sure to express your availability clearly. Showing that you are flexible and willing to adapt to the needs of the business can make a positive impression.
