Customer Service Coordinator

We are seeking two proactive, adaptable, and professional Patient Coordinators to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients. This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays. Patient Coordinator responsibilities: * Manage daily clinic worklists and cancellations using Systema Live software. * Be the first person patients speak to by phone, email, or in person. * Handle new patient referrals by following set procedures. * Book appointments based on medical urgency and waiting times, and raise any issues. * Work with patients to find suitable appointment times, including for urgent needs. * Send appointment reminders and confirmations on time. * Always communicate with patients in a polite and professional way. * Support patients with special needs, like arranging interpreters. * Keep patients and visitors updated with important information. * Answer patient questions and pass on more serious concerns to your manager. * Stay informed about how the service works to book appointments effectively. * Manage cancellations and waiting lists, updating systems as needed. * Follow office procedures across different services and contracts. * Reply to queries on time or escalate them if needed. * Upload referrals into systems when required. * Send out medical reports and alert referrers if there are urgent results. * Hit performance targets * Support with weekend coverage (1–2 weekends/month). Skills & experience required: * Background in healthcare or medical administration (vet/healthcare assistant experience a plus). * Personality traits: hardworking, patient, professional, flexible, and collaborative. * Able to pivot quickly when plans change (e.g. scanner downtime, last-minute cancellations). * Comfortable working in a high-pressure environment with people’s lives on pause. * Demonstrates purpose-driven work ethic—understands the impact of timely patient care. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy