Operations Assistant - Aberdeen, Aberdeenshire

Job Type: Full Time – 36.5 hours per week

Main Purpose of Job

The role of Operations Assistant is to facilitate a safe environment to enable users to participate in a range of activities at Aberdeen Sports Village (ASV). The role will support, enhance, and deliver the day‑to‑day operations of the facility.

Position Reports to: Duty Manager

Job Description Main Duties / Key Work Areas:

• Setting out and dismantling of equipment for sports activities and exercise classes.
• Assume responsibility for health & safety within the facilities.
• Safely supervise the aquatic environment, activities, and users.
• Observe users’ movement, identify aquatic ability, hazards, incidents and demonstrate safe‑preventions, interventions, and rescue techniques.
• Maintain and clean sports equipment and sporting areas.
• Monitor the state of repair of all sports equipment (including teaching equipment & equipment for hire) ensuring that equipment checks are carried out as appropriate.
• Deal with customer enquiries and requests appropriately and efficiently.
• Assume responsibility for keeping facilities, equipment, and general areas both inside and outside the building clean, tidy, and safe.
• Assist with opening the facilities on time and ensuring that facilities are secure at the end of the working day.
• Carry out emergency first aid as required.
• Carry out early intervention and rescues, respond to emergency aquatic situations including rescue and extraction.
• Assist with any emergency situation, including fire evacuations, critical incidents, pool‑based incidents etc.
• Ensure that all members are kept informed of closures or interruptions to the services on offer.
• Undertake general administration duties, where appropriate.
• Liaise with line management, to ensure safe running of the facilities.
• Attend appropriate meetings as representative of own shift team and report back relevant information.
• Take an active part in the on‑going staff training programme.
• Hold and maintain an RLSS National pool lifeguard qualification.
• Assist with the staffing of the Satellite facilities.
• Adhere to company procedures & checklists.
• Follow ASV vision and values.
• Engage, communicate, obtain feedback, and support customers in the safe use and enjoyment when visiting the facility.
• Work with minimal supervision within professional boundaries.
• Hold a valid PVG certificate.
• To undertake any other duties as may be reasonably requested by management.

Health & Safety Key Work Areas:

• To co‑operate with organisational requirements to ensure that statutory duties are met.
• Take care of self and others who may be affected by your acts or omissions.

Operations Assistant – Aberdeen, Aberdeenshire