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For Companies At a Glance
- Tasks: Engage with customers, process orders, and manage account responsibilities daily.
- Company: TE Connectivity is a global leader in industrial technology, enhancing connectivity and sustainability.
- Benefits: Enjoy competitive pay, performance bonuses, wellness incentives, and community outreach opportunities.
- Why this job: Join a dynamic team, gain valuable experience, and contribute to a connected future.
- Qualifications: 1-2 years of customer service experience preferred; strong communication and organisational skills required.
- Other info: This is a 6-month contract role with potential for extension.
The predicted salary is between 24000 - 36000 £ per year.
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Why you should join:
- Joining TE Connectivity's Customer Service Teams offers a unique opportunity to be at the forefront of customer interaction and support. This is a 6 month contract role with potential for extension.
Be the primary interface on a day basis with direct account responsibility for account partners in the UK.
- Carry out contract reviews on orders/schedules and process in the SAP system.
- Progress/expedite orders as requested.
- Process request for quotations.
- Process customer returns.
- Investigate credit and debit requests and queries to issue credit/debit as necessary.
- Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues.
- Review, action and issue all relevant order related reports.
- Follow TESOG policies and procedures.
- Proactively perform quote follow up.
What your background should look like:
- Excellent interpersonal skills and telephone manner.
- 1 - 2 years of customer service experience is preferable.
- Ability to communicate with customers and people at all levels of the organisation.
- Proactive and flexible attitude as a team member.
- Have an organized/methodical way of working accurately with an eye for detail.
- Demonstrable experience of handling customers and working in a highly customer orientated environment.
- Experience using SAP preferable but not essential.
- Ability to work under pressure to tight deadlines.
- Experience using Outlook, Word & Excel.
WHAT TE CONNECTIVITY OFFERS:
- Competitive Salary Package.
- Performance-Based Bonus Plans.
- Health and Wellness Incentives.
- Employee Stock Purchase Program.
- Community Outreach Programs / Charity Events.
- Employee Resource Group.
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD:
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Customer Service Associate (6 month contract) employer: TE Connectivity Corporation
Contact Detail:
TE Connectivity Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate (6 month contract)
✨Tip Number 1
Familiarise yourself with TE Connectivity's products and services. Understanding their offerings will help you engage more effectively with customers and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your SAP skills, even if you don't have extensive experience. Being able to discuss how you would learn and adapt to using SAP can show your proactive attitude and willingness to grow in the role.
✨Tip Number 3
Prepare examples of how you've handled customer queries or complaints in the past. Highlighting your interpersonal skills and ability to work under pressure will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of TE Connectivity on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to tailor your approach and show genuine interest in the company culture.
We think you need these skills to ace Customer Service Associate (6 month contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Associate position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your customer service experience, especially any roles where you handled customer queries or worked in a fast-paced environment. Mention specific examples that demonstrate your interpersonal skills and ability to work under pressure.
Showcase Technical Skills: If you have experience with SAP or similar systems, make sure to mention it. Additionally, highlight your proficiency in Outlook, Word, and Excel, as these are important tools for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the role and how your background makes you a suitable candidate. Use this opportunity to express your proactive attitude and flexibility as a team member.
How to prepare for a job interview at TE Connectivity Corporation
✨Showcase Your Interpersonal Skills
As a Customer Service Associate, excellent interpersonal skills are crucial. Be prepared to demonstrate your ability to communicate effectively and maintain a positive telephone manner during the interview.
✨Familiarise Yourself with SAP
While experience using SAP is preferable but not essential, having a basic understanding of how it works can set you apart. If you have any experience with similar systems, be sure to mention that.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of examples from your past experiences where you successfully handled customer queries or complaints.
✨Demonstrate Your Organisational Skills
The role requires an organised and methodical approach. Be ready to discuss how you manage your time and tasks, especially under pressure, to meet tight deadlines.
