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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage communication between the workshop and customers.
- Company: Join a leading dealership group with a strong presence in Hampshire & West Berkshire.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team where your skills can shine and make a real impact.
- Qualifications: Strong customer service experience and excellent communication skills are essential.
- Other info: Experience in aftersales and parts is a plus, especially for EVHC processes.
The predicted salary is between 32000 - 48000 £ per year.
DK recruitment is looking for dedicated service advisors for our client in Newbury. A fantastic garage group, where growth is very much on the table. The client is one of the largest dealership groups and has a very strong presence in Hampshire & West Berkshire. They are looking to meet experienced service advisors, although a background in aftersales and parts would be an advantage.
Responsibilities:
- Ensuring excellent customer service and awareness of available products and services.
- Managing the flow of information between the workshop and customers.
- Initiating documentation and maintaining customer records.
- Providing estimates and notifying customers promptly when work is complete.
Skills and Experience:
- Strong customer service background.
- Experience in a selling/customer service environment.
- Excellent communication skills.
- Ability to work to deadlines and handle confidential information.
- Knowledge of EVHC process.
Senior service Advisor employer: DK Recruitment
Contact Detail:
DK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry, especially regarding customer service and aftersales. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former employees of the dealership group. They can provide valuable insights into the company culture and expectations, which can give you an edge when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your customer service skills and ability to manage information flow. Being able to articulate these experiences clearly will make a strong impression during your interview.
✨Tip Number 4
Research the EVHC process and be ready to discuss how it relates to the role of a Senior Service Advisor. Showing that you understand this aspect of the job will highlight your commitment to providing excellent service.
We think you need these skills to ace Senior service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any background in aftersales or parts. Use specific examples that demonstrate your skills in managing customer relationships and communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Senior Service Advisor. Mention how your previous experiences align with the responsibilities listed in the job description, particularly your ability to manage information flow and maintain customer records.
Highlight Key Skills: In your application, emphasise your strong customer service background and excellent communication skills. Provide examples of how you've successfully worked under pressure and handled confidential information in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Service Advisor role.
How to prepare for a job interview at DK Recruitment
✨Showcase Your Customer Service Skills
As a Senior Service Advisor, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues, demonstrating your communication skills and dedication to customer satisfaction.
✨Familiarise Yourself with the Company
Research the garage group and its services before the interview. Understanding their values, products, and customer base will help you tailor your responses and show genuine interest in the role and the company.
✨Prepare for Technical Questions
Since a background in aftersales and parts is advantageous, be ready to discuss relevant technical knowledge. Brush up on the EVHC process and any other industry-specific terms that may come up during the conversation.
✨Demonstrate Your Organisational Skills
The role involves managing information flow and maintaining customer records. Be prepared to discuss how you prioritise tasks, manage deadlines, and ensure confidentiality in your previous roles, showcasing your organisational abilities.
