Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line support for Microsoft Dynamics 365 Business Central to various clients.
- Company: Join a leading Microsoft partner known for its innovative solutions and supportive culture.
- Benefits: Enjoy full home working flexibility, competitive salary, and comprehensive benefits including healthcare and pension.
- Why this job: Be part of a dynamic team, enhance your skills, and contribute to exciting projects.
- Qualifications: Strong technical knowledge of Dynamics 365 Business Central and previous support experience required.
- Other info: This is a permanent role with opportunities for growth and occasional on-site travel.
The predicted salary is between 36000 - 54000 £ per year.
My client is a leading Microsoft partner looking for a driven and passionate individual to join their team as Business Central Support Consultant. This is a full time, permanent role - offering full home working flexibility, with expectation for occasional on-site travel; project phase dependant.
The role will involve:
- Providing 2nd Line Business Central ticketing support to a variety of clients across industry
- Providing customer satisfaction by troubleshooting and resolving Microsoft Dynamics 365 Business Central related issues
- Working with their project teams on new upcoming implementations and upgrades
- Providing support on post-go-live client systems
Skill set required:
- Strong technical understanding of Dynamics 365 Business Central/ Dynamics NAV
- Previous experience providing D365 BC / NAV support at either partner or end user
- Motivated and strong desire to grow with the role and team
- Excellent problem solving, communication and teamwork skills
Whats on offer?
- A competitive starting salary up to £45,000 (experience dependant)
- Company benefits including pension scheme, life insurance, income protection, healthcare scheme
- 25 Days Holiday + bank
- A financially stable environment, working with highly skilled Dynamics 365 professionals
APPLY NOW and do not miss this brilliant step forward in your Dynamics 365 career.
2nd Line Support (City of London) employer: Nigel Frank International
Contact Detail:
Nigel Frank International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support (City of London)
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Business Central and NAV. Make sure you can confidently discuss your experience and any specific challenges you've faced while using these platforms, as this will show your technical understanding during interviews.
✨Tip Number 2
Network with professionals in the Dynamics 365 community. Join relevant forums or LinkedIn groups where you can connect with others in the field. This can lead to valuable insights and potentially even referrals for the position.
✨Tip Number 3
Prepare for common support scenarios that you might encounter in a 2nd line role. Think about how you would troubleshoot specific issues and be ready to share your thought process during the interview to demonstrate your problem-solving skills.
✨Tip Number 4
Show your enthusiasm for growth within the role. Be prepared to discuss your career aspirations and how they align with the company's goals. This will highlight your motivation and commitment to developing alongside the team.
We think you need these skills to ace 2nd Line Support (City of London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a 2nd Line Support Consultant. Familiarise yourself with Microsoft Dynamics 365 Business Central and its functionalities, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have with Dynamics 365 Business Central or Dynamics NAV. Mention specific instances where you've provided support or resolved issues to demonstrate your capability.
Showcase Problem-Solving Skills: Since the role requires excellent problem-solving abilities, include examples in your application that showcase how you've successfully tackled challenges in past roles. This could be through specific projects or situations where you improved customer satisfaction.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific position. Use keywords from the job description, such as 'customer satisfaction', 'troubleshooting', and 'teamwork', to align your application with what the company is looking for.
How to prepare for a job interview at Nigel Frank International
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of Dynamics 365 Business Central and Dynamics NAV. Be prepared to discuss specific features and functionalities, as well as any troubleshooting experiences you've had in the past.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Highlight your approach to problem-solving and how you ensure customer satisfaction, as this is crucial for a support consultant role.
✨Communicate Clearly
Effective communication is key in a support role. Practice explaining technical concepts in simple terms, as you'll need to convey solutions to clients who may not have a technical background.
✨Express Your Motivation to Grow
Show enthusiasm for the role and the company. Discuss your desire to learn and grow within the team, and how you can contribute to upcoming implementations and upgrades.
