Player Support Officer

Location: Carrington Training Complex

At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.

We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.

The Role

The Player Support Officer (PSO) is responsible for ensuring players and their families experience unparalleled support throughout their time at Manchester United; by delivering a wide range of wellbeing and support services. This role involves managing transfers and relocations, handling visa applications, providing day-to-day player and family support, coordinating match-day family activities, and supporting special projects. The PSO acts as a key point of contact for players and their families, to ensure an elite level support service is delivered.

Key Responsibilities

• Transfers and Relocations: Coordinate inbound and outbound transfers and relocations for players, ensuring all wellbeing and logistical details are handled efficiently. Provide comprehensive relocation services including housing, transportation, and local area orientation.
• Employment Visas: Assist with the preparation and submission of employment visa applications for players and their families. Ensure all necessary documentation is complete and compliant with relevant immigration laws.
• Translation Support: Provide translation services as needed for players and their families to facilitate communication and understanding.
• Day-to-Day Player Support: Address and resolve any issues players encounter in their daily lives, ensuring they can focus on their performance. Serve as a primary point of contact for players regarding any personal or professional concerns.
• Matchday Operations: Oversee the players' lounge and boxes on matchdays, ensuring a comfortable and well-organized environment. Coordinate logistics and family support for European away games, including travel arrangements and accommodation.
• Special Projects: Participate in and provide support for special projects, and initiatives aimed at improving player support and performance.
• Family Support and Liaison: Offer day-to-day support to players' families, helping them settle, and provide solutions. Assist with family medical support, ensuring access to necessary healthcare services.

The Person:

Experience: Previous experience in a player support role, customer service, or administrative position within the sports industry is preferred.

Skills: Excellent communication and interpersonal skills. Strong organisational and problem-solving abilities. Ability to handle sensitive information with discretion and maintain confidentiality. Proficiency in multiple languages. Familiarity with visa application processes and relocation logistics.

Personal Attributes: A proactive and adaptable approach to work. High level of empathy and cultural sensitivity. Strong team player with the ability to work independently when needed. Passion for sports and a genuine interest in player wellbeing.

Work Environment: This role may require travel, including international trips for European away games. Flexibility to work on matchdays, including evenings and weekends as necessary.

What We Offer:

At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:

• Annual incentive scheme
• Wellness Support with access to mental health resources, digital health checks, and nutritionists through Aviva Digicare+
• Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
• Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
• Enhanced family Leave Benefits and an opportunity to purchase additional holiday days
• Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
• A Supportive Work Environment that values diversity, equity and inclusion, and individual growth

Our Commitment to You:

At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.

Ready to Join Us? If this sounds like the perfect role for you, please submit your application by Sunday 15th June 2025. Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks. If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you. It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to you before applying for any of our roles.