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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a beloved high street staple with 230 years of heritage.
- Benefits: Enjoy employee discounts, paid leave, and a supportive wellbeing programme.
- Why this job: Be part of a team that celebrates milestones and creates memorable experiences.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible hours with weekend shifts; perfect for students seeking part-time work.
Contract Type - Permanent
Working hours - 12 Hours per week Including weekends
WH Smith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers’ hearts for 230 years. But this doesn’t mean that we’re resting on our laurels – Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re starting and sharing their journeys with us, whether it’s their first job, their first day at school, or their first birthday.
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all customers
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily
- Being part of a team supporting colleagues
What our Stores would love to see:
- A passion for customers having an exceptional experience in store
- Confident in communicating within the team
- Motivated to achieve fantastic results and standards
- Adaptable to meet company requirements and goals
How we reward our teams:
We know you’ll work hard to make WHSmith a success and our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Contact Detail:
Funky Pigeon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with WHSmith's products and services. Understanding their range of books, gifts, and stationery will help you engage with customers effectively and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Think of examples where you've gone above and beyond for a customer, as this will highlight your ability to deliver exceptional service, which is crucial for a Sales Assistant role.
✨Tip Number 3
Be prepared to discuss your teamwork experience. WHSmith values collaboration, so think of instances where you've successfully worked as part of a team to achieve goals or improve store standards.
✨Tip Number 4
Demonstrate your adaptability by sharing experiences where you've had to adjust to changing circumstances. This could be anything from handling unexpected customer requests to managing stock levels during busy periods.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Sales Assistant. Pay attention to the key responsibilities and required skills, as these will guide your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Sales Assistant role. Emphasise any previous customer service experience and your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work at WHSmith. Mention specific examples of how you have delivered exceptional service in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Funky Pigeon
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what WHSmith values.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you have successfully worked within a team in the past. Highlight any specific instances where you supported colleagues or contributed to a team goal.
✨Prepare for Situational Questions
Expect questions that assess how you would handle various scenarios in the store. Think about situations involving difficult customers or stock management, and prepare your responses to demonstrate your problem-solving skills.
✨Research WHSmith's Heritage
Familiarise yourself with WHSmith's history and values. Showing that you understand the company's legacy and its commitment to customer experience will impress the interviewers and show your genuine interest in the role.
