Customer Service Advisor

Overview

We’re Mller UK & Ireland, a family-run dairy business with two areas: Mller Milk & Ingredients (MMI) and Mller Yogurt & Desserts (MYD). We’re focused on delivering high-quality dairy products and putting sustainability at the heart of everything we do. We’re looking for a team-oriented individual to join us as a Part-Time Customer Service Advisor onsite in East Kilbride.

Role

Position: Customer Service Advisor (Part-Time)

Location: East Kilbride

Hours: 27.5 per week

Shift Pattern: 5 days over 7

Main Responsibilities

• Accurately capture customer orders using AS400/SAP systems.
• Maintain trackers and reports with up-to-date information.
• Handle inbound and outbound customer calls and emails, ensuring resolution and satisfaction.
• Follow structured processes and Standard Operating Procedures.
• Collaborate with internal teams (MMID, Production Planning, Commercial) to meet customer needs.
• Maintain SOPs, customer data files, and other support documentation.

Key Requirements

• Proven customer service experience.
• Strong communication skills, both verbal and written.
• Calmly address customer concerns and complaints.
• Efficient call handling and multitasking abilities.
• Proficiency in Microsoft Word and Excel.
• Logical thinking and problem-solving skills.
• Excellent organisational and listening abilities.
• Professional awareness of tone and body language.

Why Join Mller?

• Competitive salary and bonus scheme.
• Contributory pension plan and life assurance.
• Generous annual leave (increasing with service).
• Employee Assistance Programme.
• Flexible benefits programme.
• Access to a Rewards Benefits Programme with discounts at over 800 retailers.

How to Apply / Ready to Make a Difference

If you have the skills and experience to thrive in this role, we\’d love to hear from you. Apply today and be part of our journey!

Contact Details: F.A.O. UK Recruitment, Mller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ

#pinksquid