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- Tasks: As a Teller, you'll handle transactions and provide top-notch customer service.
- Company: TD is a leading global bank, dedicated to enriching lives and delivering legendary experiences.
- Benefits: Enjoy competitive pay, flexible hours, and a comprehensive rewards package including health benefits.
- Why this job: Join a supportive team that values your growth and offers career development opportunities.
- Qualifications: High school diploma or GED required; customer service experience preferred.
- Other info: Spanish speakers are preferred, and training will be provided to ensure your success.
Work Location: Shrewsbury, Massachusetts, United States of America
Hours: 30
Pay Details: $21.00 - $26.25 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description:
The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions.
- Executes TD's Brand promise to customers by consistently executing appropriate behaviours to deliver a Legendary Customer experience in the Store.
- Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently.
- Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy.
- Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary.
- Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
- Understands customer preferences with banking and educates customers on self-service/digital options that meet their needs.
- Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions.
- Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management.
- Ensures compliance when completing operational activities in accordance with company guidelines and regulations.
- Verifies customers' identities by following customer authentication policies & procedures.
- Balances cash drawers, Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
- Adheres to safe deposit box procedures/operations and guidelines.
- Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times.
- Accountable for ensuring confidential customer information is securely stored throughout the day.
- Understands the importance of and follows dual control.
- Follows all security and audit measures to minimize potential loss.
- Utilizes bank tools and processes to detect, address and prevent fraud.
- Expected to complete all required in-classroom training and online training by established due dates.
Education & Experience:
- High school diploma or GED.
- 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience.
- Ability to work during operating hours to include weekends, evenings, holidays as scheduled.
- Demonstrated Customer Service skills preferred.
- Strong organizational skills.
- Detail-oriented.
- Ability to function in a fast-paced and changing environment.
- Excellent communication skills with ability to be concise, clear and consistent.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
Our Total Rewards Package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Accommodation:
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
Contact Detail:
TD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Teller I - 30 hrs - Shrewsbury, MA - Spanish Preferred
✨Tip Number 1
Familiarise yourself with TD's products and services. Understanding what the bank offers will help you engage customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your customer service skills. Since this role is all about delivering legendary customer experiences, think of scenarios where you can showcase your ability to handle inquiries and resolve issues.
✨Tip Number 3
If you're fluent in Spanish, be sure to highlight this skill. Being bilingual is a significant advantage in this role, so prepare to discuss how you can use your language skills to assist customers.
✨Tip Number 4
Research common banking regulations and compliance measures. Understanding these will not only help you in the role but also show your commitment to maintaining high standards in customer service.
We think you need these skills to ace Teller I - 30 hrs - Shrewsbury, MA - Spanish Preferred
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Teller I position. Understand the key responsibilities and required skills, especially the emphasis on customer service and cash handling.
Highlight Relevant Experience: In your CV and cover letter, focus on any previous experience in customer service or banking. If you have experience working in fast-paced environments or handling cash, be sure to mention it.
Showcase Language Skills: Since Spanish is preferred for this role, if you are bilingual, highlight your language skills prominently in your application. Mention any relevant experiences where you used your Spanish skills in a professional setting.
Tailor Your Application: Customise your CV and cover letter to reflect how your skills and experiences align with TD's values and the specific requirements of the Teller I position. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at TD
✨Showcase Your Customer Service Skills
As a Teller I, you'll be interacting with customers regularly. Highlight your previous customer service experience and provide examples of how you've handled inquiries or resolved issues effectively.
✨Demonstrate Attention to Detail
Accuracy is crucial in banking transactions. Be prepared to discuss how you ensure precision in your work, whether it's balancing cash drawers or processing transactions.
✨Familiarise Yourself with TD's Products
Research TD's banking products and services before the interview. Being knowledgeable about what they offer will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Spanish Skills
Since Spanish is preferred for this role, brush up on your language skills. Be ready to demonstrate your ability to communicate effectively in Spanish during the interview.
