Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, manage payments, and maintain accurate records.
- Company: Join Kimbrell's Furniture, a trusted name in home furnishings.
- Benefits: Enjoy 401(k), health insurance, paid time off, and more perks.
- Why this job: Develop your customer service skills while making a real impact.
- Qualifications: Experience in a similar role and strong communication skills required.
- Other info: Weekend and holiday availability is essential for this position.
The predicted salary is between 24000 - 36000 £ per year.
Office Clerks are the liaison between Kimbrell's Furniture and our valued customers. Employees in these roles are responsible for communicating directly with customers. This role requires a high level of professionalism, customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment. A high level of attention to detail, confidentiality, and excellent record keeping ensure that payment plans are recorded and followed as agreed.
Responsibilities:
- Interact with customers diligently, courteously, and professionally while collecting payments.
- Must have good knowledge of cash management procedures and best practices.
- Ability to handle transactions accurately and responsibly.
- Follow set strategies for collection procedures.
- Monitor accounts to identify outstanding debts.
- Ability to gather and verify customers’ personal and credit information.
- Retain customer loyalty while initiating processes for the collection of payments.
- Maintain and update records of customers from whom collections are made.
Requirements:
- Proven experience or similar role.
- Cooperation and the ability to work in a team setting is a vital skill required for this position.
- Knowledge of billing procedures and collection techniques.
- Working knowledge of MS Office and databases.
- Patience and ability to manage stressful work situations.
- Excellent communication skills (written and oral).
- Problem-solving skills.
- Weekend and Holiday availability.
*The above listed are a few of the duties and responsibilities associated with the Credit Clerks’ role and are not intended to be a comprehensive list of all duties.*
Office Clerk employer: Kimbrells
Contact Detail:
Kimbrells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Clerk
✨Tip Number 1
Familiarise yourself with common cash management procedures and collection techniques. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing payment plans with customers.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle stressful situations effectively.
✨Tip Number 4
Research Kimbrell's Furniture and understand their values and customer service approach. Tailoring your conversation during the interview to align with their mission can set you apart from other candidates.
We think you need these skills to ace Office Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, payment collection, and any previous roles that required attention to detail. Use keywords from the job description to align your skills with what Kimbrell's Furniture is looking for.
Craft a Strong Cover Letter: In your cover letter, emphasise your communication skills and problem-solving abilities. Provide specific examples of how you've successfully managed customer interactions or resolved payment issues in the past.
Highlight Relevant Skills: Clearly list your knowledge of cash management procedures, billing techniques, and proficiency in MS Office. Mention any experience you have with databases, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Office Clerk position.
How to prepare for a job interview at Kimbrells
✨Showcase Your Customer Service Skills
Since the role involves direct interaction with customers, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled difficult situations or resolved conflicts in the past.
✨Highlight Attention to Detail
Given the importance of record-keeping and accuracy in this position, be ready to discuss your methods for maintaining attention to detail. You might want to share specific instances where your meticulousness made a difference.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems is key in this role. Think of scenarios where you had to think on your feet or come up with creative solutions to challenges, especially in a customer-facing context.
✨Familiarise Yourself with Cash Management Procedures
Understanding cash management is essential for an Office Clerk. Brush up on relevant procedures and be prepared to discuss your experience with handling transactions accurately and responsibly.
