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For Companies At a Glance
- Tasks: Lead a team, manage hire orders, and ensure top-notch customer service.
- Company: Join a well-established company in the construction and plant hire sector.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive team environment.
- Why this job: This role offers growth opportunities and a chance to make an impact in a dynamic industry.
- Qualifications: Experience in hire desk roles, strong leadership, and excellent communication skills required.
- Other info: Contact Abi at Kemp Recruitment for more details or to apply.
The predicted salary is between 36000 - 40000 £ per year.
Location: Manchester
Salary: £36,000 - £40,000
Hours: Monday to Friday, Full-Time
Are you an experienced hire desk professional ready to take the next step in your career? We are working with a well-established company in the construction and plant hire sector, currently looking to recruit a Hire Desk Manager to join their Manchester-based team.
The Role:
As Hire Desk Manager, you will lead the day-to-day operations of the hire desk, managing a small team and ensuring high levels of service and efficiency across all functions.
Key Responsibilities:
- Lead and manage the hire desk team, ensuring outstanding customer service is delivered at all times
- Handle incoming enquiries, process hire orders, and oversee contract management
- Liaise with operations and transport teams to coordinate deliveries and collections
- Build and maintain strong relationships with clients, suppliers, and internal departments
- Monitor stock availability and equipment utilisation, ensuring accurate system updates
- Resolve customer issues and complaints efficiently and professionally
- Track KPIs and support performance management within the team
Requirements:
- Previous experience in a Hire Desk, Hire Controller, or similar role within the hire or construction industry
- Proven leadership and team management abilities
- Excellent communication and customer service skills
- Ability to thrive in a fast-paced environment and manage competing priorities
- Strong IT skills, including experience with hire management systems and Microsoft Office
What's on Offer:
- Competitive salary of £36,000 - £40,000
- Monday to Friday working hours
- Supportive, team-oriented environment
- Opportunities for progression and ongoing development
If you're a driven and experienced Hire Desk professional looking for your next challenge in Manchester, we'd love to hear from you. Apply today or call Abi at Kemp Recruitment on 07738 268568 to find out more.
Hire Desk Manager - Manchester employer: Kemp Recruitment
Contact Detail:
Kemp Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Manager - Manchester
✨Tip Number 1
Familiarise yourself with the construction and plant hire industry. Understanding the specific challenges and trends in this sector will help you stand out during discussions and interviews.
✨Tip Number 2
Network with professionals in the hire desk and construction sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare to discuss your leadership style and experiences managing teams. Be ready to provide examples of how you've successfully led a team in a fast-paced environment, as this is crucial for the Hire Desk Manager role.
✨Tip Number 4
Research the company's values and mission. Tailoring your conversation to align with their goals can demonstrate your genuine interest in the position and show that you're a good cultural fit.
We think you need these skills to ace Hire Desk Manager - Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hire desk management or similar roles. Emphasise your leadership skills and any achievements in customer service to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the construction industry. Mention specific examples of how you've successfully managed teams and improved service efficiency in previous positions.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with hire management systems and Microsoft Office. This will demonstrate your capability to handle the technical aspects of the role effectively.
Showcase Problem-Solving Abilities: Include examples in your application where you've resolved customer issues or complaints efficiently. This will illustrate your ability to maintain high levels of customer service under pressure.
How to prepare for a job interview at Kemp Recruitment
✨Showcase Your Leadership Skills
As a Hire Desk Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or resolved conflicts.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Prepare to share instances where you've gone above and beyond for clients. Discuss how you handle complaints and ensure customer satisfaction, as this will show your commitment to high service standards.
✨Familiarise Yourself with Hire Management Systems
Strong IT skills are essential for this position. Brush up on any hire management systems you've used before and be ready to discuss your proficiency with Microsoft Office. If possible, mention any specific software relevant to the construction or hire industry.
✨Prepare for Fast-Paced Scenarios
This role requires the ability to thrive in a fast-paced environment. Think of examples from your past where you successfully managed competing priorities or tight deadlines. This will demonstrate your capability to handle the demands of the job.
