Part-Time Sales Associate, Ugg – Gunwharf Quays

Overview

About UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion for UGG. We are driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Description

As an UGG Sales Associate, you create personalized shopping experiences for our customers that drive brand loyalty. You greet customers promptly and courteously as they enter the store and ensure that all questions are addressed accurately before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You provide exceptional customer service to both in-store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Respond to problem situations with professionalism

Who You Are

A natural communicator who conveys the UGG and Deckers Brands vision and mission. A motivated team player and self-starter. You have a problem-solving mindset and approach challenges with agility.

We Would Love to Hear From People With

Previous retail experience is a plus.

What We Will Give You

Extras, perks & volunteering opportunities — Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.

• Growth and Development: Deckers Brands supports personal and professional development including a Global Mentorship Program
• Uniform Allowance
• 60% discount off Deckers Brands\’ (UGG, HOKA, Teva) online, and 30% in-store discount

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all other parts of identity.

#DeckersEMEA