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For Companies At a Glance
- Tasks: Create personalised shopping experiences and provide exceptional customer service.
- Company: Join UGG, a part of Deckers Brands, dedicated to transforming lives through passion and service.
- Benefits: Enjoy generous discounts, volunteering opportunities, and growth through mentorship programs.
- Why this job: Be part of a vibrant team that values diversity and offers a fun, fast-paced work environment.
- Qualifications: Previous retail experience is a plus; strong communication and teamwork skills are essential.
- Other info: Flexible contracts available, starting from 8 hours per week.
About UGG
At UGG, a division of Deckers Brands, we aim to transform the lives of our customers and team members by sharing our passion and love for UGG. Our mission is to bring the UGG brand to life through every interaction and to evolve industry ideas by delivering experiences our customers desire.
Description
As an UGG Sales Associate, you will create personalized shopping experiences that foster brand loyalty. You will model our Service Training Program, greet customers promptly and courteously, and ensure all customer questions are addressed accurately before they leave. You will provide exceptional service from start to finish, including effectively communicating our return policy. Maintaining a positive, cheerful attitude with customers and team members, you will promote the store and brand image in all interactions, including adhering to a dress code. You will serve both in-store customers and those calling on the phone.
We are seeking Part-Time Sales Associates for contracts ranging from 8 hours per week.
Core Competencies
- Ensure the highest level of customer service
- Prioritise brand and product knowledge in customer interactions
- Communicate effectively with customers, team members, management, and corporate stakeholders
- Contribute to a team and cooperate to achieve goals
- Multi-task in a fast-paced environment
- Respond to problems with professionalism
Who You Are
- A natural communicator who conveys the UGG and Deckers Brands vision and mission
- A motivated team player and self-starter
- A problem solver who approaches challenges with agility
We Would Love to Hear From People With:
- Previous retail experience is a plus
What We Offer You
- Perks & volunteering opportunities — from generous discounts to community programs, being part of the UGG and Deckers Brands team offers more than just a paycheck
- Growth and development opportunities, including a Global Mentorship Program
- Uniform allowance
- 60% discount off Deckers Brands’ online products and 30% in-store discount
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer. We welcome applicants of all backgrounds and identities, embracing race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disabilities, and other aspects of identity.
Part-Time Sales Associate, UGG Gunwharf Quays employer: Deckers
Contact Detail:
Deckers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Sales Associate, UGG Gunwharf Quays
✨Tip Number 1
Familiarise yourself with the UGG brand and its products. Understanding the unique selling points of UGG items will help you engage customers effectively and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills. As a Sales Associate, you'll need to convey information clearly and positively. Role-playing customer scenarios with friends or family can help you feel more confident in addressing customer queries.
✨Tip Number 3
Showcase your teamwork abilities. Be prepared to discuss examples of how you've successfully collaborated with others in previous roles. This will highlight your capability to contribute to a positive team environment at UGG.
✨Tip Number 4
Demonstrate your problem-solving skills. Think of instances where you've handled challenges in a retail setting. Being able to articulate these experiences will show that you're adaptable and ready to tackle any issues that arise.
We think you need these skills to ace Part-Time Sales Associate, UGG Gunwharf Quays
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand UGG's brand values and mission. Familiarise yourself with their products and customer service philosophy, as this will help you tailor your application to reflect their ethos.
Tailor Your CV: Make sure your CV highlights any relevant retail experience and customer service skills. Use specific examples that demonstrate your ability to create positive shopping experiences and communicate effectively with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the UGG brand and your understanding of their customer service expectations. Mention how your previous experiences align with the role and express your enthusiasm for contributing to the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Deckers
✨Show Your Passion for the Brand
UGG is all about transforming lives through their products. Make sure to express your enthusiasm for the brand and its mission during the interview. Share any personal experiences you have with UGG products and how they resonate with you.
✨Demonstrate Customer Service Skills
As a Sales Associate, exceptional customer service is key. Prepare examples of how you've provided outstanding service in previous roles. Highlight your ability to handle customer inquiries and resolve issues effectively.
✨Know the Products Inside Out
Familiarise yourself with UGG's product range and unique selling points. Being knowledgeable about the products will help you engage customers and answer their questions confidently, showcasing your commitment to the role.
✨Emphasise Teamwork and Communication
UGG values collaboration and effective communication. Be ready to discuss how you work well in a team and share examples of how you've successfully communicated with colleagues and customers in past experiences.
