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For Companies At a Glance
- Tasks: Lead the store team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greetings cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 15% discount, pension plan, financial support, and wellness programs.
- Why this job: Be part of a passionate team celebrating life's moments with genuine growth opportunities.
- Qualifications: Must have leadership skills, a customer-centric mindset, and be commercially minded.
- Other info: Exciting role with prospects; apply early as we review applications regularly.
Overview
Job Introduction
Main Responsibilities
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellence service.
- You will be able to demonstrate a good leadership skills
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
About the Company
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: (we do not accept CVs/Applications via email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Sportswift Ltd T/A Card Factory
Salary Details: £11.75 Per Hour Location: Unit 3 45 High Street MexboroughJob Reference: cardfac/TP/195/25439
Team Leader, Part Time employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, Part Time
✨Tip Number 1
Show your passion for customer service! When you get the chance to speak with us, make sure to highlight any experiences where you went above and beyond for a customer. This will demonstrate that you truly understand the importance of putting the customer at the heart of everything we do.
✨Tip Number 2
Prepare to discuss your leadership style. We value leaders who can inspire and motivate their teams. Think of specific examples where you've successfully led a team or project, and be ready to share how you foster a positive team culture.
✨Tip Number 3
Familiarize yourself with our store performance metrics. Being comfortable with data is crucial for this role. Research common retail KPIs and think about how you would use them to drive performance in your team.
✨Tip Number 4
Demonstrate your commercial mindset. Be prepared to discuss how you can contribute to the store's commercial growth. Think about strategies you've used in the past to increase sales or improve customer engagement.
We think you need these skills to ace Team Leader, Part Time
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Team Leader position. Highlight key responsibilities and required skills, such as customer focus and leadership abilities, to tailor your application accordingly.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership experience. Use specific examples from your past roles to demonstrate how you can contribute to the Card Factory's success.
Highlight Relevant Experience: In your CV, emphasize any previous experience in retail or team leadership. Include metrics or achievements that illustrate your ability to drive commercial growth and enhance customer experiences.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise to make a positive impression.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples from your past experiences where you prioritized customer satisfaction and how it positively impacted the business.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you successfully led a team. Highlight how you motivated your team and ensured operational excellence in previous roles.
✨Be Commercially Minded
Familiarize yourself with retail performance metrics and be ready to discuss how you have used data to drive sales or improve store performance. This will show that you understand the commercial aspects of the role.
✨Engage with Enthusiasm
During the interview, be an engaging and enthusiastic participant. Show your potential employer that you are a team player who can contribute positively to the store culture and motivate others around you.
