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- Tasks: Coordinate services and assist guests to ensure a smooth experience.
- Company: Join Travel Chapter, a leading holiday home company with a family ethos.
- Benefits: Enjoy 25 days paid holiday, birthday leave, and a £500 holiday bonus.
- Why this job: Be part of a supportive team that values growth, inclusivity, and fun.
- Qualifications: Customer service experience and strong organisational skills are preferred.
- Other info: Part-time role with flexible hours and exciting social events.
Join to apply for the Managed Services Coordinator role at Travel Chapter.
Employment type: Part-time
Work hours: Half day Monday and Tuesday, full day Friday and Saturday (22.5 hours per week)
Location: Office-based in Sandown, Isle of Wight.
What will I be doing?
As a Service Coordinator on the Isle of Wight, you will play an essential role in the effective delivery of our Managed Services offering. Your responsibilities include supporting the smooth operation of Managed Services by:
- Managing the coordination and arrangement of department services
- Assisting guests before, during, and after their stay, dealing with any queries and concerns they have
- Facilitating the delivery of services through the field-based team and external suppliers
- Implementing planning and effective management of relationships with colleagues and suppliers, ensuring services that meet and exceed homeowner and guest expectations
- Supporting the recruitment and retention of properties
- Aligning operations with agreed company best practice, processes, and procedures
- Achieving expected performance and KPIs while using resources most cost-effectively and efficiently
- Practising and promoting a proactive and preventative approach, demonstrating the value of our Managed Services offering to homeowners
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
- A strong customer service background with experience in complaints resolution
- Excellent organisational and communication skills
- A self-driven and self-motivated individual
- Ability to work independently, and also as part of a wider team
- Positive attitude towards business evolution, embracing change and development
What’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Diversity is key to our success and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
Managed Services Coordinator employer: Travel Chapter
Contact Detail:
Travel Chapter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Coordinator
✨Tip Number 1
Familiarise yourself with the Managed Services sector, especially in the context of travel and hospitality. Understanding the nuances of guest relations and service coordination will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the travel and hospitality industry, particularly those who have experience in managed services. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Demonstrate your customer service skills through real-life examples in conversations or interviews. Highlight any experiences where you've successfully resolved complaints or improved guest satisfaction.
✨Tip Number 4
Research Travel Chapter's values and culture thoroughly. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're a good fit for their team.
We think you need these skills to ace Managed Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Use specific examples that demonstrate your organisational skills and ability to handle complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the Managed Services Coordinator role. Mention how your skills align with the responsibilities outlined in the job description, particularly your proactive approach and ability to work independently.
Showcase Relevant Skills: In your application, emphasise your communication skills and any experience you have in managing relationships with suppliers or team members. This will show that you can facilitate service delivery effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Travel Chapter
✨Showcase Your Customer Service Skills
Since the role requires a strong customer service background, be prepared to share specific examples of how you've successfully resolved complaints or enhanced customer experiences in previous positions.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you manage multiple tasks or projects simultaneously. Consider sharing a time when your planning led to successful outcomes, especially in a team setting.
✨Embrace Change and Adaptability
Travel Chapter values a positive attitude towards business evolution. Be ready to discuss how you've adapted to changes in past roles and how you approach new challenges with enthusiasm.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Managed Services Coordinator role. Ask about team dynamics, performance expectations, and how success is measured within the company.
