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- Tasks: As a Cycle Technician, you'll service and repair bikes while delivering top-notch customer service.
- Company: Join Halfords, the UK's leading retailer in motoring and cycling products and services.
- Benefits: Enjoy discounts, wellness support, and a fantastic Trade Price Bike Scheme.
- Why this job: Be part of a growing team focused on electric mobility and customer satisfaction.
- Qualifications: Experience in cycle service or retail is preferred, but enthusiasm and customer skills matter most.
- Other info: Flexible hours with a rota system, including weekends; training provided for career development.
Got a passion for all things bike? You’ll have some technical skills, but more about that later. Your unbridled enthusiasm for bikes combined with your knack with customers is what will lead you to success in this role - you’ll be delivering market leading standards of cycle service and repair, after all. Working on kids, adult, premium, performance and electric cycles, you’ll help us wow every customer.
Carrying out most of the service and repair work yourself, you'll also help develop other members of the team. We only work to the highest quality standards, just like you. A practical problem solver who works quickly and efficiently, you’ll help customers find and maintain their dream bike.
Ideally, you already have experience in a retail or cycle services environment, but if you have practical skills and experience of delivering fantastic customer service, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
To be successful in this role you’ll need:
- Experience of service, building and repair across a range of cycles
- Experience of delivering great customer service, ideally in a retail or cycle services environment
- Experience of sharing expertise with others
- Experience of working with - and achieving - sales targets
- Availability to work on a rota basis, including weekends
We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory company pension, you can expect to enjoy:
- Store discount, with 25% off most products across Halfords and Tredz
- Employee discount, with up to 50% off your garage bills at Halfords Autocentre
- Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
- Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
- Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
- Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
- Life Assurance
- Uniform
- Option to join our Sharesave scheme: save to purchase shares at a 20% discount
- Cycle to Work scheme
- Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future
- Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services
We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.
Not sure you meet all the criteria? We’d encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We’re an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.
Cycle Technician employer: Halfords Group
Contact Detail:
Halfords Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cycle Technician
✨Tip Number 1
Show your passion for cycling! When you get the chance to speak with someone from the company, whether it's during a networking event or an interview, make sure to express your enthusiasm for bikes and how it drives your work. This can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role emphasises delivering great customer service, be ready to share specific examples of how you've successfully interacted with customers in the past, especially in retail or cycle services.
✨Tip Number 3
Familiarise yourself with the latest trends in cycling and bike technology. Being knowledgeable about current products and innovations can help you engage in meaningful discussions during interviews and demonstrate your commitment to the industry.
✨Tip Number 4
Network with current employees or join cycling communities. Engaging with people who are already in the industry can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
We think you need these skills to ace Cycle Technician
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have in cycle services or retail. Mention specific skills related to bike repair and customer service that align with the job description.
Show Your Passion: Express your enthusiasm for cycling and how it drives your work ethic. Use personal anecdotes or experiences that showcase your love for bikes and helping customers.
Tailor Your CV: Customise your CV to reflect the key skills and experiences mentioned in the job description. Focus on your ability to work efficiently, solve problems, and achieve sales targets.
Craft a Strong Cover Letter: Write a compelling cover letter that connects your background to the role. Discuss how your skills can contribute to delivering high-quality service and how you can help develop team members.
How to prepare for a job interview at Halfords Group
✨Show Your Passion for Bikes
Make sure to express your enthusiasm for cycling during the interview. Share any personal experiences or stories that highlight your love for bikes, as this role requires a genuine passion for the product.
✨Demonstrate Technical Skills
Be prepared to discuss your technical skills related to bike servicing and repair. If you have specific examples of past work or challenges you've overcome, share those to showcase your problem-solving abilities.
✨Highlight Customer Service Experience
Since delivering great customer service is key, be ready to talk about your previous roles in retail or cycle services. Provide examples of how you've gone above and beyond to help customers, as this will resonate well with the interviewers.
✨Prepare for Teamwork Questions
As the role involves developing other team members, think of instances where you've shared your expertise or worked collaboratively. Be ready to discuss how you can contribute to a positive team environment.
