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- Tasks: Lead and manage teams to ensure smooth patient access and booking processes.
- Company: Join a dedicated Trust focused on improving health and providing top-notch care in Bolton.
- Benefits: Enjoy excellent training opportunities and a supportive work environment with flexible staffing.
- Why this job: Make a real impact on patient care while working with passionate teams in a rewarding role.
- Qualifications: No specific qualifications mentioned; enthusiasm and a willingness to learn are key.
- Other info: Contact Charlotte Fox for informal visits or more details about the role.
The predicted salary is between 28800 - 42000 £ per year.
Fixed Term/Secondment - 6 Months - Full time 37.5 hours per week.
With the guidance and supervision from the Capacity Planning Co-ordinator, will lead and manage their teams effectively in line with Trust policy and protocols. Ensuring the teams are positively supported and guided through all aspects of their daily duties and conduct.
Is responsible for the day-to-day operational management of the access and booking targets in relation to the whole patient journey for the designated specialties. Will ensure a focus is maintained on customer care standards at all times and represents the service of Access, Booking and Choice in a professional manner.
Supporting the daily operational management of capacity and booking for Inpatients and Outpatients. Work flexibly to ensure all aspects of the services are supported in terms of staffing, ensuring staff are redeployed effectively to meet the service needs.
Follow systems in place that assist the service user and staff to provide a safe and effective access and booking experience. Will have a clear understanding and working knowledge of all current access targets.
Meet frequently as required with the Capacity Planning Co-Ordinator to flag any issues relating to capacity and staffing. Actively seek new ways of working that will assist staff to provide a quality service at all times.
Contribute to success against locally and nationally agreed targets, including waiting list management, validation, and adherence to RTT timeframes. Respond to and action any requests for information in the absence of their line manager.
We know we can provide you with a great place to work, alongside fantastic teams who are all pulling together to give the people of Bolton the best care possible. The aims of this Trust are to improve the health of our people, provide the best possible care to the population we serve, and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities we serve. Staff are valued, and we offer excellent opportunities for further training and development.
For further details or informal visits, contact: Name: Charlotte Fox Job title: Access Booking & Choice Manager Email: charlotte.fox@boltonft.nhs.uk Telephone: 01204 390972
Inpatient/Outpatient Facilitator employer: Bolton NHS Foundation Trust
Contact Detail:
Bolton NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inpatient/Outpatient Facilitator
✨Tip Number 1
Familiarise yourself with the specific access and booking targets relevant to the role. Understanding these metrics will not only help you in interviews but also demonstrate your commitment to improving patient care.
✨Tip Number 2
Network with current or former employees of the Trust, especially those in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and operational processes. Be ready to share specific examples of how you've successfully led teams or improved service delivery in previous roles.
✨Tip Number 4
Showcase your understanding of customer care standards in healthcare settings. Be prepared to explain how you would ensure these standards are met while managing the access and booking processes.
We think you need these skills to ace Inpatient/Outpatient Facilitator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of the Inpatient/Outpatient Facilitator position. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in operational management, customer care, and team leadership. Use specific examples that demonstrate your ability to meet access and booking targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your understanding of the Trust's aims. Mention how your skills can contribute to improving patient care and supporting staff effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Bolton NHS Foundation Trust
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of an Inpatient/Outpatient Facilitator. Familiarise yourself with the Trust's policies and protocols, as well as the specific access and booking targets relevant to the role.
✨Showcase Leadership Skills
Be prepared to discuss your experience in leading and managing teams. Highlight any examples where you've effectively supported staff through their daily duties and how you’ve contributed to a positive team environment.
✨Emphasise Customer Care
Since customer care standards are crucial, think of instances where you've gone above and beyond to ensure a positive experience for service users. Be ready to explain how you would maintain these standards in your new role.
✨Demonstrate Flexibility
The job requires flexibility in staffing and operations. Prepare to discuss how you've adapted to changing circumstances in previous roles and how you would approach redeploying staff to meet service needs effectively.
