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- Tasks: Support Army families by answering enquiries and providing advice via phone and email.
- Company: Join a friendly team dedicated to helping Army personnel and their families navigate challenges.
- Benefits: Enjoy flexible working hours, remote work, and travel cost coverage for events.
- Why this job: Make a real impact on the lives of soldiers and their families while working from home.
- Qualifications: Understanding of Army life, strong listening skills, and ability to manage multiple tasks.
- Other info: This is a 12-month maternity cover role starting in August 2025.
The predicted salary is between 24000 - 36000 £ per year.
Would you like to be part of a friendly and supportive team that works to support Army families? Why not apply to become the next member of our Enquiries Team? If you have an understanding and knowledge of Army life and the challenges that soldiers and their families face, good listening and interpersonal skills and the ability to work as part of a remote team, then AFF needs you!
About the role
The Enquiries Team is an important part of our wider Engagement Team, and in this role you’ll be the first point of contact for Service personnel and Army families seeking advice and support on issues that affect them as part of Service life. For the majority of your working time, this will be via telephone and email. You will provide immediate advice and/or signposting to help them access the appropriate support, as well as work alongside our friendly specialist policy staff when required. As we increase our virtual presence you will also be responsible for elements of AFF’s social media engagement, primarily through Army families FB groups. You will also occasionally support AFF engagement events, both online and face-to-face, which will require travel within the UK.
AFF’s Enquiries Team works to core operating hours to respond quickly to Army Families. Your core hours will be 15 hours per week: Tuesday, Wednesday, Thursday, 5hrs per day. These hours are allocated between the team on a shift basis. We ask that you commit to availability to work as follows: It is essential you can work flexibly between 8:30am-5pm Tues -Thurs. You will also be required to work additional hours to cover team absence and leave periods within the weekly operating hours. In addition to your core hours, you may be asked to work evenings or weekends to attend events in person or online. You will be given advanced notice of when and where these events will take place. Travel costs for in person events are covered in accordance with our Expenses Policy. This is a home-based role (UK only). Please note that this contract will be for a fixed term of 12 months to start from July/August 2025.
What we are looking for
You’ll have an understanding and current knowledge of Army life and its impact on families, with the ability to work effectively within your team, but also across the organisation; developing relationships that support your role and others. You will have the enthusiasm and motivation to achieve results for soldiers and their families. You’ll be confident helping soldiers and family members with their enquiries, with first-rate listening skills and the ability to provide clear information and advice on complex issues. You will be skilled in prioritising your workload and using your time effectively to be able to manage multiple enquiries or areas of work. Given this is a home-based role, you will be self-motivated and able to use your initiative to undertake work. You will be an effective team player.
A full list of the skills and experience we are looking for can be found in the Job Description. AFF encourages applications from all sections of the community.
Documents
For further information, please download the following: Enquiries Team Assistant Job Description – Maternity Cover.
Important Information for Applicants
Recruitment Information
Application Form (completed form to be returned in Word format). Please do not send a CV when applying for this position, all candidates must complete the application form as detailed above.
Closing, interview and start dates
We will be considering applications on a rolling basis, as they are submitted, which may mean that we identify suitable candidates for interview before the closing date. The final closing date for applications will be midnight on 22 June 2025, but we reserve the right to bring this date forward without notice if we make an early appointment into the role. To ensure you are considered, please submit your application at the earliest opportunity. We will contact shortlisted candidates for interview as they are identified, and interviews are likely to take place at any time after this job advert goes live. Interviews will take place via Microsoft Teams. The start date for this post is August 2025. Due to the significant number of applications received for posts, we will only be able to provide feedback for those candidates who are invited to interview.
Enquiries Team – Maternity Cover (12 months fixed term contract) employer: Medirest Signature
Contact Detail:
Medirest Signature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enquiries Team – Maternity Cover (12 months fixed term contract)
✨Tip Number 1
Familiarise yourself with the challenges faced by Army families. Understanding their unique circumstances will help you connect better during interviews and demonstrate your genuine interest in supporting them.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've effectively communicated or resolved issues in previous roles. This will highlight your ability to provide clear information and advice, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your experience with remote teamwork. Since this role is home-based, sharing how you've successfully collaborated with others while working remotely will demonstrate your suitability for the position.
✨Tip Number 4
Prepare to talk about your flexibility and availability. Given the need to cover shifts and attend events, showing that you're adaptable and willing to work outside of core hours can set you apart from other candidates.
We think you need these skills to ace Enquiries Team – Maternity Cover (12 months fixed term contract)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Enquiries Team role. Familiarise yourself with the challenges faced by Army families and how your skills can help address these issues.
Complete the Application Form: Since a CV is not required for this position, focus on completing the application form thoroughly. Highlight your understanding of Army life, your interpersonal skills, and your ability to work in a remote team.
Showcase Relevant Experience: In your application, provide specific examples of your experience that relate to the role. Mention any previous work with families or in support roles, and demonstrate your listening skills and ability to manage multiple enquiries.
Be Proactive and Flexible: Emphasise your self-motivation and initiative in your application. Since the role requires flexibility in working hours, mention your availability and willingness to cover additional hours or attend events as needed.
How to prepare for a job interview at Medirest Signature
✨Show Your Understanding of Army Life
Make sure to demonstrate your knowledge of Army life and the unique challenges faced by soldiers and their families. Share any personal experiences or insights that highlight your understanding, as this will resonate well with the interviewers.
✨Highlight Your Listening Skills
Since the role involves providing advice and support, emphasise your listening skills during the interview. You could mention specific examples where you successfully listened to someone’s concerns and provided effective solutions.
✨Prepare for Remote Team Dynamics
As this is a home-based role, be ready to discuss how you work effectively in a remote team. Share examples of how you've collaborated with others online and maintained strong communication despite physical distance.
✨Demonstrate Flexibility and Initiative
The job requires flexibility in working hours and the ability to manage multiple enquiries. Be prepared to discuss how you prioritise tasks and adapt to changing situations, showcasing your self-motivation and initiative.
