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- Tasks: Support customers with registrations and administrative tasks in a busy office environment.
- Company: Join Nottinghamshire County Council, dedicated to delivering exceptional public services.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for training and development.
- Why this job: Make a real impact by helping people during significant life events in a supportive team.
- Qualifications: No specific experience required; just bring enthusiasm, attention to detail, and great customer service skills.
- Other info: Guaranteed interviews for disabled applicants meeting essential criteria; job share options available.
The predicted salary is between 19700 - 20400 £ per year.
The Registration and Celebratory Service aims to deliver the best possible service to those officially registering life’s most significant events; births, deaths, marriages, civil partnerships or gaining citizenship. We are also responsible for maintaining those records securely in perpetuity and, upon request, issuing certified copies of records for official and legal purposes.
This role is the first point of contact for the majority of customers and provides vital clerical and administrative support to the team, ensuring the smooth running of the office. Day to day tasks include:
- making appointments;
- taking payments;
- helping customers on a wide range of issues face to face, by telephone or in writing, providing exceptional customer service at all times;
- making ceremony bookings;
- production of copy certificates;
- maintenance of paper and electronic records, spreadsheets, databases and office systems;
- dealing with finance and procurement issues.
There is also the requirement to be trained to register and conduct marriages and civil partnerships in the office, as and when required.
We are looking for someone with enthusiasm and drive, sensitivity and courteousness, to help us achieve our high ambitions for service delivery to all of our customers. You will need excellent organisational skills, the highest levels of accuracy and attention to detail, a strong customer focus, as well as a flexible approach to working in this busy team environment. You will need to be competent in the use of a range of IT systems. Adherence to legislation, strict rules of confidentiality and working within the Data Protection Act are also key requirements.
The training given and experience gained will give a good basic knowledge of registration matters, which may afford the opportunity to apply for other registration roles in the future.
Disabled applicants who meet the essential shortlisting requirements will be guaranteed an interview. A job share scheme is available for all full-time posts: both permanent and temporary, unless otherwise stated. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks.
Nottinghamshire County Council strives to ensure that it goes beyond the requirements of the Equalities Act and prides itself on being accredited as a Disability Confident Leader Organisation. Therefore, the County Council encourages applications from all, irrespective of gender, marital status, disability, race, religion, belief, pregnancy and maternity status, age or sexual orientation.
Registration Support Officer employer: Nottinghamshire County Council
Contact Detail:
Nottinghamshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Registration Support Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Registration Support Officer. Understanding tasks like making appointments and handling customer queries will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples from previous experiences where you provided exceptional support. This will highlight your suitability for the role, especially since it's a first point of contact position.
✨Tip Number 3
Research the Data Protection Act and confidentiality requirements relevant to the role. Being able to discuss these topics will show your commitment to maintaining high standards in sensitive environments.
✨Tip Number 4
Practice your organisational skills by preparing a mock schedule or task list that reflects the daily duties of a Registration Support Officer. This will help you articulate how you can manage multiple responsibilities effectively.
We think you need these skills to ace Registration Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Registration Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Customer Service Skills: Since this role involves providing exceptional customer service, make sure to include specific examples from your past experiences that demonstrate your ability to handle customer inquiries and resolve issues effectively.
Showcase Organisational Skills: Emphasise your organisational abilities in your CV and cover letter. Mention any relevant experience managing records, appointments, or administrative tasks, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Nottinghamshire County Council
✨Show Your Customer Service Skills
As a Registration Support Officer, you'll be the first point of contact for customers. Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Organisational Skills
This role requires excellent organisational skills. Be prepared to discuss how you manage your time and prioritise tasks. You might want to mention any tools or methods you use to stay organised, especially in a busy environment.
✨Familiarise Yourself with Relevant Legislation
Understanding the Data Protection Act and confidentiality rules is crucial for this position. Take some time to research these topics and be ready to discuss how you would ensure compliance in your role.
✨Be Ready for Practical Scenarios
Expect to face practical scenarios during the interview that reflect the day-to-day tasks of the job. Practice responding to questions about making appointments, handling payments, or dealing with customer inquiries to demonstrate your readiness for the role.
