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For Companies At a Glance
- Tasks: Assist customers and coordinate service activities in a dynamic team environment.
- Company: Join Petrotec Group, a leading player in the oil and non-oil industry since 1983.
- Benefits: Enjoy opportunities for personal and professional growth with a supportive team culture.
- Why this job: Be part of a reputable company that values ambition, excellence, and teamwork.
- Qualifications: High School Diploma required; customer service experience preferred.
- Other info: Flexible working hours, including weekends on a rota basis.
The predicted salary is between 28800 - 43200 £ per year.
The Petrotec Group history began in Portugal, in 1983. Over the years, we have followed an ambitious path, coupled with an investment and innovation strategy that has contributed to the company's strong reputation and international expansion. We have become one of the main market players, operating directly in 8 countries and with distributors in more than 84 countries, encompassing 20 companies. The Petrotec Group focuses on the production, marketing, and technical assistance for equipment and systems related to storage, distribution, and retail in the oil and non-oil industry.
Our strong identity and culture of ambition are driven by our team members, whom we value for their know-how, experience, talent, and passion. We promote competence and uphold values such as excellence, trust, and stability. We are committed to providing our over 1100 employees opportunities to grow both personally and professionally, enabling us to achieve excellent results for over 40 years.
Petroassist UK Ltd is part of the Petrotec Group. We are a nationwide sales, service, and installation business specializing in forecourt equipment, including Fuel Pumps, EV Charging stations, Payment Terminals, Tank Gauges, EPOS systems, Car Wash & Valeting, and other related equipment.
In addition to core CSR duties, the successful candidate will be responsible for the following tasks:
- Log calls from customers or facility management companies on the Service Management System.
- Provide call updates to customers as required.
- Coordinate service activities within a specified region, including notifying Service Engineers of fault calls, following up on calls, and advising on completion deadlines.
- Update the Service Management System.
- Order spare parts via the Service Management System.
- Book appointments with external agencies.
- Liaise with the Regional Operations Manager.
- Update customer service support systems.
- Complete customer reporting information.
- Schedule future field activities.
- Coordinate service activities with other departments.
- Process and file service-related administrative tasks.
Personal Attributes
- The ideal candidate will be an excellent communicator, maintaining high personal standards and strong customer-facing skills.
- They should be self-motivated, enthusiastic, positive, and a team player.
- Excellent customer service skills.
- Strong administrative and organizational skills.
- Good interpersonal skills and effective communication via telephone.
- Assertiveness.
- Ability to work independently within a cohesive team.
- Proficient with PC applications.
- Flexible approach to working hours, including weekend work on a rota basis.
Qualification Requirements
- High School Diploma or equivalent.
- Experience in a customer service environment.
- Flexibility regarding working hours, including weekends on a rota basis.
Customer Service Representative employer: Petroassist UK
Contact Detail:
Petroassist UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the Petrotec Group and its services. Understanding their products, especially in the oil and non-oil industry, will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in conversations. Be ready to share specific examples of how you've handled customer inquiries or resolved issues, as this will showcase your skills and align with the responsibilities of the role.
✨Tip Number 3
Prepare to discuss your organisational skills. Since the role involves coordinating service activities and managing schedules, think of instances where you've successfully juggled multiple tasks or projects.
✨Tip Number 4
Showcase your flexibility and teamwork. Be ready to explain how you've adapted to changing work hours or collaborated with others in a team setting, as these traits are essential for the Customer Service Representative position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Customer Service Representative position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, administrative skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a customer-facing role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how your skills and experiences make you a great fit for the position. Make sure to mention your flexibility regarding working hours, as this is a key requirement.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Petroassist UK
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues.
✨Highlight Your Organisational Abilities
The role requires strong administrative and organisational skills. During the interview, discuss how you manage multiple tasks and prioritise effectively. Share specific instances where your organisational skills led to successful outcomes.
✨Demonstrate Flexibility and Team Spirit
Petrotec values team players who can adapt to changing situations. Be ready to talk about times when you worked collaboratively with others or adjusted your schedule to meet team needs, especially regarding weekend work.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of common customer service challenges and how you would handle them. This will show your proactive approach and readiness for the role.
