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For Companies At a Glance
- Tasks: Supervise daily operations and motivate the team to deliver top-notch customer service.
- Company: Join LKQ, a leader in the retail industry focused on employee well-being and growth.
- Benefits: Enjoy flexible working options, enhanced annual leave, and exclusive gym discounts.
- Why this job: Be part of a passionate team dedicated to excellence and career progression.
- Qualifications: Great communication skills and a drive for customer experience excellence are essential.
- Other info: Opportunities for personal development across the UK & Europe await you!
The predicted salary is between 28800 - 43200 £ per year.
You will supervise the day to day smooth running of the department, motivate the team to drive performance and ensure all activities are completed on time and in a professional manner. This role will lead, guide and support the team to deliver fantastic customer service to our customers. In addition to this you will support the Contact Centre Management team in recruiting, inducting and developing the individual capabilities of all new and existing colleagues.
What we offer
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
- Responsible for retail operations, resources, and customer service within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes.
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements (SLAs).
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs.
- Ensuring the retail operations are compliant with the financial audit.
Skills and Experience
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
Why Work for LKQ
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Pension Contributions – We invest in your future with our contributory pension scheme.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Customer Service Supervisor employer: Euro Car Parts Limited
Contact Detail:
Euro Car Parts Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the key responsibilities outlined in the job description. Understanding the day-to-day operations and expectations will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams in the past. Be ready to discuss specific situations where you drove performance and improved customer service.
✨Tip Number 3
Research the company culture and values, particularly their 'People First' approach. This will allow you to align your answers with their ethos and show that you're a good fit for the team.
✨Tip Number 4
Prepare to discuss your experience with compliance and operational efficiency. Highlight any relevant experiences where you ensured adherence to health and safety legislation or improved processes.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your ability to motivate a team and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your skills align with the responsibilities outlined in the job description, such as driving performance and ensuring compliance with health and safety legislation.
Showcase Your Communication Skills: Since great communication is key for this role, consider including examples of how you've successfully developed customer relationships or led a team. This will help demonstrate your suitability for the position.
Highlight Flexibility and Strategic Thinking: Emphasise your ability to adapt to changing tasks and your strategic approach to problem-solving. This aligns with the company's focus on operational efficiency and customer-first service.
How to prepare for a job interview at Euro Car Parts Limited
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed team members in the past.
✨Demonstrate Customer-Centric Thinking
This role is all about delivering fantastic customer service. Share specific instances where you've gone above and beyond for customers, and explain how you would instil a customer-first mindset in your team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle difficult situations or improve processes, and be ready to explain your thought process and outcomes.
✨Understand the Company Culture
Research LKQ's values and culture. Be ready to discuss how your personal values align with theirs, especially regarding their commitment to employee well-being and customer satisfaction.
