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For Companies At a Glance
- Tasks: Support onboarding and compliance processes while delivering top-notch customer service.
- Company: Join Shirley Parsons, a global leader in Health, Safety, Quality, and Sustainability consulting.
- Benefits: Enjoy hybrid working, extra birthday leave, volunteer days, and private medical insurance.
- Why this job: Be part of a dynamic team focused on continuous improvement and customer satisfaction.
- Qualifications: Experience in contractor care or customer service, with strong communication and organisational skills.
- Other info: Opportunity to work with renowned companies and contribute to impactful projects.
The predicted salary is between 22000 - 33000 £ per year.
Employment Type: Full-time
Based: Aylesbury, Buckinghamshire location with hybrid working
Salary: £27,500 per annum plus benefits
Who we are
Shirley Parsons is a global consulting business specialising in Health, Safety, Quality, and Sustainability. We provide recruitment services placing both permanent and contract people, working with globally renowned companies and SMEs. We also provide direct HSEQ consultancy support to our clients via in-house professionals.
The opportunity
As a Compliance and Onboarding Specialist you will support the Quality and Compliance Manager, ensuring you follow all processes regarding onboarding, compliance and contractor care. You will also be involved in projects to ensure processes are continuously improved. You will develop good working relationships with customers, both internally and externally, pro-actively catering for their needs and provide a high level of customer service mainly via email and phone. Internal customers will include the sales and finance teams, helping to ensure that the end-to-end process runs effectively. You will welcome the opportunity to identify issues and continuously improve.
What will you be doing?
- Onboard contractors and clients, ensuring compliant and efficient contract preparation
- Provide support on quality, compliance and onboarding projects
- Ensure high levels of customer service is delivered to both internal and external customers
- Provide support to the finance team to ensure correct and efficient payment and invoicing
- Keeping the company CRM and other record systems up to date
- Be a point of contact for the sales team and managers to answer any queries and to offer administrative support
- Provide guidance on relevant legislation to internal and external customers
- Manage the PSL of umbrella companies
What we are looking for:
- Previous experience in contractor care or customer services, dealing with both external and internal customers
- Experience of working with recruitment companies and/or contractors would be desirable
- Strong communication and interpersonal skills
- The ability to work under time pressure, resolve issues efficiently and multitask
- Exceptional organisation and attention to detail skills
- Experience with MS office and the ability to learn and use other software tools including our CRM
- Trusted to handle confidential data
What can we offer you:
Alongside a competitive salary here's some of our other benefits we offer you:
- An extra day off a year for your birthday on top of annual leave
- A day each year to volunteer with a charity of your choice
- Private medical insurance after a qualifying period
- Pension that increases with length of service
- Annual awards evening to celebrate and recognise your excellent work
Compliance and Onboarding Specialist employer: Shirley Parsons Ltd
Contact Detail:
Shirley Parsons Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the key compliance regulations and onboarding processes relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Network with professionals in the compliance and onboarding field, especially those who have experience with recruitment companies. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your customer service skills and ability to handle multiple tasks under pressure. This will highlight your suitability for the role.
✨Tip Number 4
Research Shirley Parsons and their approach to compliance and contractor care. Understanding their values and how they operate will allow you to tailor your conversation during the interview and show that you're a great fit for their team.
We think you need these skills to ace Compliance and Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contractor care and customer service. Use specific examples that demonstrate your strong communication skills and attention to detail, as these are key for the Compliance and Onboarding Specialist role.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements mentioned in the job description. Emphasise your ability to manage compliance processes and your experience with recruitment companies, showcasing how you can contribute to the team.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to multitask under pressure. Mention any experience with CRM systems and MS Office, as these are important for the role.
Show Enthusiasm for Continuous Improvement: Express your eagerness to identify issues and improve processes in your application. This aligns with the company's focus on continuous improvement and will demonstrate your proactive approach to the role.
How to prepare for a job interview at Shirley Parsons Ltd
✨Know Your Compliance Basics
Familiarise yourself with the key compliance regulations relevant to the role. Understanding legislation and best practices in contractor care will show your commitment and expertise during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to manage both internal and external relationships effectively, as this is crucial for the position.
✨Showcase Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively under pressure. Providing specific examples of your organisational strategies will demonstrate your suitability for the fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's processes and culture. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and career goals.
