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- Tasks: Support community wellbeing by contacting residents and booking them onto health programmes.
- Company: Join a dedicated Public Health team focused on positive lifestyle changes for residents.
- Benefits: Enjoy flexible working hours, hybrid setup, and the chance to make a real impact.
- Why this job: Be part of a compassionate team that values empathy and community support.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Initial 8-week contract with potential extension; must maintain a quiet workspace for calls.
Location: Hybrid (Home and Chicksands-based)
Hours: Flexible – 15 to 30 hours per week (including some evenings and weekends)
Contract: Initial 8 weeks, with potential extension up to 6 months
Are you an organised, empathetic individual with a passion for supporting community wellbeing? Join our Public Health team as a Client Services Officer for the Choose You service – a referral-based lifestyle programme designed to support residents in making positive health changes.
Key Responsibilities:
- Contact residents referred to the Choose You service to explain the offer and book them onto suitable programmes.
- Deliver excellent customer service with empathy and professionalism.
- Use the Choose You caseload management system (Theseus) to record and manage client interactions.
- Make a high volume of outbound calls (up to 30 hours per week), including some evenings and weekends to reach residents outside standard working hours.
About You:
- Experience in a customer-facing role, ideally in a health or social care setting.
- Strong communication skills and a professional, friendly telephone manner.
- Highly organised with excellent attention to detail.
- Confident using Microsoft Office applications.
- Able to maintain a quiet, private workspace at home for making sensitive and confidential calls.
- Willing and able to travel to Chicksands for training and team collaboration.
Additional Requirements:
- Calls must be made from an appropriate environment, free from distractions such as children, pets, or background noise.
- Home working setup must meet DSE (Display Screen Equipment) requirements.
- We are open to flexible working arrangements between 15 and 30 hours per week, depending on your availability.
If you’re ready to make a difference in residents' lives and help them access the support they need, we’d love to hear from you.
Business Support Officer - Hybrid employer: Smart10Ltd
Contact Detail:
Smart10Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer - Hybrid
✨Tip Number 1
Familiarise yourself with the Choose You service and its objectives. Understanding the programme will help you communicate effectively with residents and demonstrate your genuine interest in their wellbeing during any interactions.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves making a high volume of outbound calls, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Ensure your home workspace is set up for success. A quiet, distraction-free environment is crucial for making sensitive calls, so take the time to create a professional space that meets DSE requirements.
✨Tip Number 4
Be prepared to discuss your experience in customer-facing roles, especially in health or social care settings. Highlight specific examples where you've demonstrated empathy and professionalism, as these qualities are key for this position.
We think you need these skills to ace Business Support Officer - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in health or social care settings. Emphasise your organisational skills and any experience with caseload management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community wellbeing and your ability to deliver excellent customer service. Mention specific examples of how you've supported clients in the past.
Highlight Communication Skills: In your application, stress your strong communication skills and professional telephone manner. Provide examples of how you've effectively communicated with clients or colleagues in previous roles.
Prepare for Remote Work: Since this role requires a quiet workspace for making calls, mention your home working setup in your application. Ensure you meet DSE requirements and can maintain a distraction-free environment.
How to prepare for a job interview at Smart10Ltd
✨Show Your Empathy
As a Client Services Officer, empathy is key. Be prepared to share examples of how you've supported individuals in the past, especially in customer-facing roles. This will demonstrate your ability to connect with residents and understand their needs.
✨Demonstrate Organisational Skills
Highlight your organisational abilities during the interview. Discuss how you manage your time effectively, especially when handling a high volume of calls. Mention any tools or methods you use to stay organised, as this is crucial for the role.
✨Familiarise Yourself with Theseus
Although you may not have used the Theseus system before, showing that you've researched it can impress the interviewers. Talk about your experience with similar caseload management systems and your confidence in learning new software quickly.
✨Prepare for Flexible Working Questions
Since the role offers flexible hours, be ready to discuss your availability. Think about how you can balance work with other commitments, and express your willingness to adapt to the needs of the service, including evenings and weekends.
