Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Part Time Hotel All-Rounder, delivering exceptional service across Front Office and Food & Beverage.
- Company: Accor is the world's largest hotel group, with over 5,000 properties in 90+ countries.
- Benefits: Enjoy flexible shifts, mentorship from industry pros, and the chance to make a real impact.
- Why this job: Experience a dynamic role where every day is different and you can shine in guest service.
- Qualifications: Customer service experience preferred; must have strong communication skills and a valid RSA.
- Other info: Work in a modern hotel just 20 minutes from Sydney CBD, perfect for students and young professionals.
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Mercure Sydney Macquarie Park is located just 20-minutes from Sydney CBD via car or Sydney's Metro network. Only a few minutes from major business parks, adjacent to Macquarie University Hospital and Macquarie University and Macquarie Shopping Centre. The 120-room hotel combines modern comforts with a calming ambience, perfect for all travelers.
We are seeking an energetic and enthusiastic Part Time Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.
What will you be doing?
- Deliver service excellence, from check in to check out and everywhere in between
- Often be the first point of contact for guests and visitors
- Shifts in Food & Beverage & Front Desk, a great chance to learn about hotel operations
- Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to making coffees and snacks in the cafe, preparing and delivering food and maintaining guest accounts
- Provide passionate, knowledgeable and friendly service to external and internal guests at all times
- Assisting our guests at our new self check in kiosks
- Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program
Your Skills and experience include:
- Previous customer service experience, preferably in a Hotel environment
- Strong knowledge of computer systems including Microsoft Office and preferably in Opera
- The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
- Strong communication skills and pride in personal presentation
- Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
- A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
- Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting
- Flexibility to work across a variety of shifts including morning, evenings and weekends.
What’s in it for you
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Part Time Hotel All-Rounder - Mercure Sydney Macquarie Park employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Hotel All-Rounder - Mercure Sydney Macquarie Park
✨Tip Number 1
Familiarise yourself with the Mercure brand and its values. Understanding what makes Mercure unique will help you connect with the team and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Network with current or former employees of Accor, especially those who have worked at Mercure Sydney Macquarie Park. They can provide valuable insights into the company culture and expectations, which can be beneficial in your conversations.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond for a guest, as this will showcase your ability to deliver exceptional service, which is crucial for this role.
✨Tip Number 4
Be ready to demonstrate your flexibility and willingness to learn. Since the role involves various tasks across different shifts, showing that you are adaptable and eager to take on new challenges will make you a standout candidate.
We think you need these skills to ace Part Time Hotel All-Rounder - Mercure Sydney Macquarie Park
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a hotel environment. Emphasise any roles where you had to multitask or work under pressure, as these skills are crucial for the Part Time Hotel All-Rounder position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hospitality industry. Mention specific experiences that demonstrate your ability to provide exceptional service and how you can contribute to the Mercure Sydney Macquarie Park team.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and any familiarity with computer systems like Microsoft Office and Opera. These are key requirements for the role, so make them stand out.
Show Your Flexibility: Since the job requires flexibility across various shifts, mention your availability in your application. This shows that you are ready to meet the demands of the role and can adapt to the hotel's needs.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for providing excellent service, as this role is all about making guests feel welcome and comfortable.
✨Demonstrate Your Multitasking Skills
Since the position involves various tasks across Front Office and Food & Beverage operations, be prepared to discuss how you manage multiple responsibilities. Provide examples from previous roles where you successfully juggled different tasks under pressure.
✨Familiarise Yourself with the Company
Research Accor and Mercure Sydney Macquarie Park before the interview. Understanding their values, mission, and the services they offer will help you align your answers with what they are looking for in a candidate.
✨Prepare for Customer Service Scenarios
Anticipate questions related to customer service situations. Think of specific examples where you went above and beyond for a guest or resolved a difficult situation, as this will showcase your ability to provide exceptional service.
