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For Companies At a Glance
- Tasks: Welcome guests, manage linen deliveries, and maintain cleanliness in the linen room.
- Company: Join the Forest of Arden Hotel, a welcoming and vibrant hospitality environment.
- Benefits: Enjoy flexible part-time hours, training opportunities, and a friendly team culture.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic setting.
- Qualifications: Strong communication skills and a good level of English are essential; experience is a plus.
- Other info: Be part of a team that values guest satisfaction and personal growth.
Candidate Profile
- Experience: Previous experience working within a similar environment is preferred but not essential.
- Skills and Knowledge: Strong communication skills (verbal, listening, writing), Innovative, Pro-active and reliable, Able to work independently and within a team.
- Education or Certification: Good level of English proficiency.
Specific Duties
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name where possible.
- Be aware of the hotel’s layout and facilities.
- Collect guest laundry from rooms and reception.
- Unpack and count all clean linen against delivery notes.
- Report short deliveries to the Housekeeping Manager/Supervisor.
- Deliver clean linen to the Housekeeping linen pantry.
- Collect dirty linen from corridors.
- Collect rubbish from room attendants as required.
- Load dirty linen into linen cages.
- Unpack and check in guest laundry against delivery notes and deliver to the corresponding room number.
- Complete all paperwork daily.
- Accept, count, and store deliveries, ensuring stock rotation.
- Give all delivery notes to the Supervisor.
- Complete weekly linen stock takes.
- Ensure the linen room's internal and external doors are locked when unattended.
- Follow proper door knocking procedures when delivering guest requests.
- Deliver items such as Z beds, cots, fridges, etc., as requested.
- Immediately action any guest requests received in a timely manner.
- Identify reject linen and store separately for return to the linen room.
- Keep the linen room clean and tidy.
- Turn mattresses, change shower curtains, and sheers as instructed by the supervisor.
- Change bedding to foam/feather as instructed by the supervisor.
- Ensure lights, electricity, gas, and water are not used unnecessarily in your working area.
- Follow the cleaning schedule, using the correct solvents and cleaning products, adhering to COSHH regulations.
- Immediately hand any lost property to the Supervisor, noting time, place, and date.
- Report all maintenance faults to the Supervisor.
- Respect guest privacy by handling confidential information with caution, in line with hotel policies.
- Follow procedures for the security of master keys and guest room access.
- Report any suspicious items or circumstances to your Supervisor.
- Understand all fire and emergency evacuation procedures and adhere to health and safety regulations.
- Maintain a smart and clean uniform and personal hygiene at all times.
- Wear your name badge at all times.
- Attend departmental meetings and participate when appropriate.
- Attend training sessions as requested, ensuring full understanding of COSHH and health and safety policies.
- Adhere to all policies regarding cash, keys, and controls consistently.
Other
- Perform other related tasks as assigned by management.
- Comply with Forest of Arden Hotel Limited policies and procedures.
- Work hours as required to fulfill your duties, generally not less than your contracted hours.
Linen Porter - Part Time employer: Forest of Arden Hotel & Country Club
Contact Detail:
Forest of Arden Hotel & Country Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linen Porter - Part Time
✨Tip Number 1
Familiarise yourself with the hotel layout and facilities before your interview. This will not only help you answer questions confidently but also show your genuine interest in the role and the establishment.
✨Tip Number 2
Practice your communication skills, especially how to greet guests warmly. Role-playing scenarios with friends or family can help you feel more comfortable and prepared for real interactions.
✨Tip Number 3
Demonstrate your proactivity by thinking of ways to improve the linen handling process. Be ready to share any innovative ideas during your conversation with us, as this shows your initiative and problem-solving skills.
✨Tip Number 4
Be prepared to discuss your ability to work both independently and as part of a team. Think of examples from your past experiences that highlight your reliability and teamwork skills, as these are crucial for the Linen Porter role.
We think you need these skills to ace Linen Porter - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience or skills that align with the Linen Porter role. Emphasise your communication skills and any previous work in hospitality, even if it's not directly related.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific duties from the job description that you are excited about and explain how your skills make you a great fit for the team.
Showcase Your Soft Skills: In your application, emphasise your strong communication skills and ability to work both independently and as part of a team. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Forest of Arden Hotel & Country Club
✨Show Your Communication Skills
As a Linen Porter, strong communication is key. During the interview, make sure to demonstrate your verbal and listening skills. Engage with the interviewer by maintaining eye contact and responding thoughtfully to their questions.
✨Familiarise Yourself with the Hotel's Layout
Before the interview, take some time to research the hotel and its facilities. Being knowledgeable about the layout will not only impress the interviewer but also show that you are proactive and genuinely interested in the role.
✨Emphasise Your Reliability and Proactivity
The job requires someone who is reliable and can work independently. Be prepared to share examples from your past experiences where you took initiative or went above and beyond in your duties.
✨Dress Smartly and Maintain Hygiene
First impressions matter! Dress smartly for the interview and ensure you present yourself well. This reflects your understanding of the importance of personal hygiene and uniform standards in the hospitality industry.
