Client Relations Manager in Eastbourne, East Sussex
Client Relations Manager in Eastbourne, East Sussex

Client Relations Manager in Eastbourne, East Sussex

Eastbourne Full-Time 32000 - 48000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage client relationships and marketing for our care home, ensuring a positive experience for residents and families.
  • Company: Join a caring organisation dedicated to providing exceptional homes and fostering community involvement.
  • Benefits: Enjoy perks like free meals, enhanced holiday pay, and a Cycle to Work scheme.
  • Why this job: Make a real impact in the community while developing valuable skills in a supportive environment.
  • Qualifications: Two years of sales marketing experience; strong communication and leadership skills required.
  • Other info: Full-time role with opportunities for personal growth and recognition for long service.

The predicted salary is between 32000 - 48000 £ per year.

Our Client Relations Managers are fundamental to the successful marketing of the service. They are the first point of call for all our new customers and their families. As our Client Relations Manager, you will be responsible for the marketing of the home, managing the end to end enquiries and developing successful relationships with our customers, and also important local area contacts, as a key aspect of the role will be to lead on local networking and developing relationships that create community involvement that will benefit our residents.

We offer some excellent rewards & benefits including:

  • 1 free meal per shift.
  • Enhanced Bank Holiday pay.
  • Increased Annual Leave entitlement.
  • Extra annual leave for team members who work with us for 3 years or more.
  • Cycle to Work scheme.
  • Milestone Birthdays - get an EXTRA day off to celebrate that special birthday.
  • Company sick pay which is over and above the statutory entitlement (subject to length of service).
  • Refer a Friend Scheme for successful referrals for all permanent roles within Oakland Care (T&C's apply).
  • Recognition and staff appreciation initiatives.
  • Long service awards.
  • And much more.

Your key responsibilities will include:

  • Build positive relationships by regular communication with residents, relatives and external stakeholders.
  • Overall responsibility to meet the occupancy as agreed in the budget, focusing on the private sector.
  • Effectively follow through each enquiry from initial contact through to the final decision.
  • Maintain data for all enquiries keeping the Home Manager briefed on occupancy and average weekly fee.
  • Support the Move in Process, ensuring that the resident and their families experience is positive.
  • Ensure that all required moving in documentation and finances are completed prior to admission.
  • Be instrumental in the development of the home marketing plan.
  • Overall responsibility for organising networking activities to showcase the home.
  • Work with the management team to ensure local PR opportunities, this involves organising events within the home as well as liaising with the Lifestyles team to showcase activities.
  • Organise events for prospective customers designed to provide a positive taster of the lifestyle opportunities at the home.
  • Support, develop and coach team members to demonstrate a positive culture within the home.
  • Lead on sales training and initiatives to maximise occupancy.
  • Liaise with members of the team to ensure the home presents well at all times.

What skills and attributes we are looking for?

The successful candidate will have excellent written and verbal communication skills and experience of working in a fast-paced sales environment. Previous experience of working in a care sector would be an advantage.

Experience, knowledge and skills:

  • Minimum of two years Sales Marketing experience.
  • Proven track record in Customer Relations.
  • Sales experience in the healthcare sector would be advantageous.
  • Strong leadership and management skills.
  • Excellent written, non-verbal and verbal communication skills.
  • Knowledge of care homes (desirable).
  • Knowledge of and competence in Microsoft Office applications and Windows based operating environments: Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools).

Personal attributes:

  • Excellent Presentation & Professional Attitude.
  • Flexible approach to working hours.
  • Ability to promote a professional image for the company at all times.
  • Ability to travel to other homes for training/support.
  • Self-motivator.
  • Reliable and punctual.
  • Confidential and Diplomatic.
  • Enthusiastic.

Our mission is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.

If you're ready to start your journey and make a difference, then don't delay and apply today!

Client Relations Manager in Eastbourne, East Sussex employer: Oakland Central Ltd

At Oakland Care, we pride ourselves on being an exceptional employer, offering a supportive and rewarding work environment for our Client Relations Managers in Eastbourne. With benefits such as enhanced annual leave, a Cycle to Work scheme, and recognition initiatives, we foster a culture of appreciation and growth. Our commitment to community involvement and employee development ensures that you will not only thrive in your role but also make a meaningful impact in the lives of our residents and their families.
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Contact Detail:

Oakland Central Ltd Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Client Relations Manager in Eastbourne, East Sussex

✨Tip Number 1

Network actively within the local community in Eastbourne. Attend local events, join community groups, and connect with other professionals in the care sector to build relationships that could benefit your application.

✨Tip Number 2

Familiarise yourself with the specific needs and preferences of the local demographic. Understanding the community you’ll be serving can help you tailor your approach and demonstrate your commitment during interviews.

✨Tip Number 3

Prepare to discuss your previous sales and customer relations experiences in detail. Be ready to share specific examples of how you've successfully managed client relationships and increased occupancy in past roles.

✨Tip Number 4

Showcase your leadership skills by discussing any relevant training or mentoring experiences. Highlight how you’ve developed team members in previous positions, as this is a key aspect of the Client Relations Manager role.

We think you need these skills to ace Client Relations Manager in Eastbourne, East Sussex

Excellent Written and Verbal Communication Skills
Customer Relationship Management
Sales and Marketing Experience
Leadership and Management Skills
Networking and Community Engagement
Event Organisation
Data Management and Reporting
Knowledge of Care Homes
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Self-Motivated and Reliable
Confidentiality and Diplomacy
Flexible Approach to Working Hours
Professional Presentation Skills
Ability to Work in a Fast-Paced Environment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in client relations and sales, particularly in the care sector. Use keywords from the job description to demonstrate that you meet the specific requirements.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building relationships and your understanding of the care sector. Mention specific examples of how you've successfully managed client relationships in the past.

Highlight Communication Skills: Since excellent communication skills are crucial for this role, provide examples in your application that demonstrate your written and verbal communication abilities. Consider including instances where you effectively communicated with clients or stakeholders.

Showcase Leadership Experience: If you have experience leading teams or initiatives, make sure to include this in your application. Highlight any relevant achievements that demonstrate your ability to motivate and develop others, as this is an important aspect of the role.

How to prepare for a job interview at Oakland Central Ltd

✨Know the Company and Its Values

Before your interview, take some time to research the company’s mission and values. Understanding their commitment to providing exceptional care will help you align your answers with what they stand for, showing that you're a good fit for their culture.

✨Demonstrate Your Communication Skills

As a Client Relations Manager, excellent communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in the past. This will showcase your ability to build relationships and manage enquiries successfully.

✨Prepare for Scenario-Based Questions

Expect questions that ask how you would handle specific situations, such as dealing with a difficult client or managing a networking event. Think through your past experiences and be ready to discuss how you approached similar challenges.

✨Show Enthusiasm for Community Involvement

Since the role involves local networking and community engagement, express your passion for building relationships within the community. Share any relevant experiences where you’ve successfully organised events or collaborated with local organisations.

Client Relations Manager in Eastbourne, East Sussex
Oakland Central Ltd
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