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- Tasks: Lead and motivate a team to deliver top-notch customer service.
- Company: Join Currys, the UK's leading tech retailer with 25,000 dedicated colleagues.
- Benefits: Enjoy 30 days of leave, performance bonuses, and discounts on the latest tech.
- Why this job: Shape your career while making a positive impact on people and the planet.
- Qualifications: Experience in people management and a passion for operational success required.
- Other info: Diversity and inclusion are at the heart of our hiring process.
The predicted salary is between 20400 - 47600 ÂŁ per year.
## **Role overview:**
**First Line Manager**
Aylesbury
Aylesbury Customer Service Centre (LM0018)
Permanent
Full Time
Salary: ÂŁ34,000 per annum
Shift Pattern: Tuesday to Saturday (mixture of earlies and lates)
At Currys we’re united by one passion: to help everyone enjoy amazing
technology. As the UK’s best-known retailer of tech, we’re proud of the
service our customers receive – and it’s all down to our team of 25,000 caring
and committed colleagues. Working as one team, we learn and grow together,
celebrating the big and small moments that make every day amazing.
Join us as a First Line Manager and youll be making the magic happen in our
Customer Services Centres. You’ll be coaching and motivating your team to make
every step of the distribution operation first-class, so we keep making
amazing happen for our customers. You’ll be finding what works well and
striving to make it even better. You’ll believe in getting things right first
time for our customers and love delivering the best customer service, getting
a buzz out of resolving logistical and practical challenges. It’s a great
feeling, one you’ll get to experience often.
## **Role overview:**
**As part of this role, you’ll be responsible for:**
â—Ź Overseeing the running of the site, staffing and other resources.
â—Ź Motivating a team of delivery drivers, warehouse teams and support
colleagues to deliver on targets.
â—Ź Providing regular and consistent performance feedback.
â—Ź Influencing operational decisions.
People skills are one thing, but you’ll go a step further here by providing
mentoring that puts performance improvement first. You won’t stop in your
pursuit of the best, for your team, the business and yourself. Our future and
your future, you’ll take charge of them both.
**You will need:**
â—Ź Some experience or exposure to people management.
â—Ź A track record of contributing to operational success.
â—Ź To be confident working and developing a team to deliver for our customers.
We know our people are the secret to our success. That’s why we’re always
looking for ways to reward great work. Alongside 30 days of annual leave
(including bank holiday entitlement) and a competitive pension scheme, you’ll
find a host of benefits designed to work for you. They include:
â—Ź Performance related bonus
â—Ź Product discounts on the latest tech
â—Ź A range of wellbeing initiatives
## **Why join us:**
Join our team and we’ll be with you every step of the way, helping you develop
the career you want with new skills, training opportunities and qualifications
and endless variety to keep you learning.
Not only can you shape your own future, but you can help take charge of ours
too. As the biggest recycler and repairer of tech in the UK, we’re in a
position to make a real impact on people and the planet.
Every voice has a space at our table and we’re committed to making inclusion
and diversity part of everything we do, including how we strengthen our
workforce. We want to make sure you have a fair opportunity to show us your
talents during our application process, so if you need any additional
assistance with your application please email
( )(mailto: ) and we’ll do our best to
help.
First Line Manager (Apply in minutes) employer: Currys
Contact Detail:
Currys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Manager (Apply in minutes)
✨Tip Number 1
Familiarize yourself with the key responsibilities of a First Line Manager. Understanding how to motivate and coach a team will be crucial, so think about examples from your past experiences where you've successfully led a team or improved performance.
✨Tip Number 2
Research Currys' customer service philosophy and values. Being able to articulate how you align with their mission to deliver amazing customer service will set you apart during the interview process.
✨Tip Number 3
Prepare to discuss your experience with operational success. Think of specific instances where your contributions led to measurable improvements in efficiency or customer satisfaction.
✨Tip Number 4
Show your enthusiasm for continuous improvement. Be ready to share ideas on how you would enhance team performance and operational processes at Currys, demonstrating your proactive approach to leadership.
We think you need these skills to ace First Line Manager (Apply in minutes)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management and operational success. Use specific examples that demonstrate your ability to motivate teams and deliver excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your commitment to team development. Mention how your previous experiences align with the responsibilities of a First Line Manager at Currys.
Showcase Your People Skills: Emphasize your people skills in both your CV and cover letter. Provide examples of how you've successfully coached or mentored team members, and how you’ve contributed to a positive work environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Currys
✨Show Your People Management Skills
Since the role requires experience in people management, be prepared to share specific examples of how you've successfully motivated and developed a team in the past. Highlight any coaching or mentoring experiences that demonstrate your ability to improve performance.
✨Demonstrate Operational Success
Discuss your track record of contributing to operational success. Prepare to talk about specific challenges you've faced in previous roles and how you overcame them to achieve targets. This will show your problem-solving skills and commitment to excellence.
✨Emphasize Customer Service Passion
As a First Line Manager, delivering exceptional customer service is key. Share your passion for customer satisfaction and provide examples of how you've gone above and beyond to resolve issues or improve service delivery in your previous roles.
✨Be Ready to Discuss Team Development
The role involves influencing operational decisions and developing your team. Be prepared to discuss your approach to team development, including how you provide feedback and support to help your colleagues grow and succeed.
