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- Tasks: Engage with customers via phone, process orders, and resolve queries.
- Company: Join Specialty Building Products, a leading distributor in North America.
- Benefits: Enjoy medical, dental, vision insurance, 401(k) match, and paid time off.
- Why this job: Be part of a people-first culture that values your input and career growth.
- Qualifications: No specific experience required; just a passion for helping others!
- Other info: Opportunities for advancement and community involvement await you!
We are currently looking for a Customer Service Rep at Reeb Millwork to join our VALUES-based organization.
Responsibilities & Essential Functions:
- Confer with customers by telephone to provide information about products and services, process orders, and answer questions.
- Keep records of customer interactions and transactions, monitoring orders to ensure expeditious, complete, and correct delivery.
- Resolve customer complaints by researching order history and addressing issues related to products or services.
- Follow up to ensure that appropriate actions were taken to resolve customer problems.
- Refer unresolved grievances to designated departments for further investigation.
- Solicit sales of new or additional services or products, including up-selling and add-on selling.
Starting Pay: $19-$23/hr based on experience.
As a part of SBP, you will be eligible for many benefits, including:
- Medical, Dental, Vision insurance starting on the 1st of the month following 30 days of employment
- Company-Paid Life Insurance & Disability
- 401(k) with Company Match
- Company-Paid Time Off
- Paid Holidays & Floating Holidays
- And additional perks!
We are committed to our core value of “using our influence to have a positive impact” on the people we serve. We encourage employees to support their colleagues and communities through various initiatives.
We are proud of our talented team and the significant growth we have experienced, which has created many advancement opportunities.
Specialty Building Products is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected classes, in accordance with applicable laws.
Customer Service Rep employer: Alexandria Moulding
Contact Detail:
Alexandria Moulding Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Rep
✨Tip Number 1
Familiarise yourself with the products and services offered by Reeb Millwork. Understanding their range will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves conferring with customers via telephone, being clear, concise, and friendly can make a significant difference in how you connect with potential customers.
✨Tip Number 3
Prepare to discuss how you would handle customer complaints. Think of examples from your past experiences where you successfully resolved issues, as this will showcase your problem-solving abilities and customer service mindset.
✨Tip Number 4
Research the company culture at Specialty Building Products. Understanding their values and commitment to community can help you align your responses during interviews, showing that you are a good fit for their people-first approach.
We think you need these skills to ace Customer Service Rep
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and essential functions of a Customer Service Rep. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your achievements, such as resolving customer complaints or successfully processing orders.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the VALUES-based culture at Reeb Millwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Alexandria Moulding
✨Know the Company Values
Before your interview, take some time to research Reeb Millwork and understand their core values. Being able to discuss how your personal values align with theirs will show that you are a good cultural fit for the organisation.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter in the role. Be ready to discuss how you would handle difficult customers or resolve complaints effectively, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As a Customer Service Rep, strong communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions.
✨Highlight Your Sales Experience
Since the role involves soliciting sales of new or additional services, be prepared to share examples of your past sales experiences. Discuss any successful upselling or add-on selling techniques you've used to illustrate your ability to drive sales.
