Solutions Engineering Manager (City of London)

Fuelled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $20 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE 100 Best Places to Work For® list for the ninth consecutive year!

We are looking for a Solutions Manager to join our Global Service Provider division to drive our growth ambitions across Cybersecurity and Networking or Cloud. WWT GSP Europe currently has an opportunity for a Solutions Manager leading a team of Consulting Systems Engineers across Cybersecurity and either Networking or Cloud. You will support our growing European Sales and Engineering team located in London UK.

The Solution Manager and their team are responsible for presenting and marketing the design and value of proposed WWT solutions and business cases to partners, customers and prospects. The Solution Manager is also responsible for developing their team, identifying areas for growth both from a business and personal perspective, as well as developing the future strategy for the technical domains.

WWT promotes a strong culture of teamwork and collaboration, and employees are expected to live and breathe WWT’s core values. It is common to work in cross-functional teams across multiple timezones.

In this specific role you will be given the opportunity to work on new innovative solutions that transform the way our customers consume technology and create new business opportunities.

• Business Partnership & Consulting
  • Screen the industry to identify key OEMs and partners to collaborate in WWT's go to market for your technology domain(s).
  • Keep in sync with the main OEMs and industry bodies, having a solid understanding of their current state and future roadmap.
  • Keep in sync with WWT HQ practice leaders, making the proper adaptations to ensure our relevance in the European market.
  • Be a WWT representative by writing articles, sharing opinions, presenting in customer events, etc.
  • Establish trustworthy relationships within our clients and prospects to keep ahead of the competition with regards to customers’ real-world challenges and provide them with strategic technical advisory.
• Technical Expertise and Support
  • Leverage your industry knowledge around current practices and trends and serve as the technical liaison for internal and external customers, including senior stakeholders (Sr. Managers, CXOs).
  • Deliver and/or lead the delivery of effective presentations to customers and partners, understanding and articulating WWT’s core differentiators and the value of the solutions.
  • Assist the sales team in customer pursuits and sales campaigns, attending and leading customer business meetings with and without account executives.
  • Partner with the account teams to strategise on customer penetration plans and the overall growth for the region.
• Resource Planning & Optimization
  • Serve as the line manager for cross-functional teams of domain experts, providing coaching and mentoring to drive goal achievement.
  • Identify skill gaps, set development objectives, and track team performance through key performance indicators (KPIs).
  • Manage engineer allocation by translating demand into resource assignments, ensuring balanced workload distribution and optimal coverage.
  • Serve as the escalation point for the team.
  • Ensure team adherence to the WWT governance and processes, e.g. Pursuit Management Framework.
  • Have a clear understanding of the process to create pre-sales artifacts, including Bill of Materials (BOM), Level of Effort for Services (LOE), Scope of Work (SOW), etc.
• Continuous Learning and Certifications
  • Stay up to date with Technology-industry trends and advancements within your technical domains, for example, monitoring NIST, CIS, UK NCSC, …
  • Stay up to date with regulatory mandates impacting our customers, e.g. OFCOM, TSA, PCI-DSS, ...
  • Achieve and maintain technology certifications and competencies when required.

Qualifications and Experience

• Experience working in the technology Industry - preferably with Tier-1 Telcos, Large Enterprises or System Integrators.
• Proven experience managing technical teams or a strong aptitude and willingness to take on a leadership role.
• 5-10 years of pre-sales, selling complex technical solutions to Telcos and/or Large Enterprises, with the ability to deliver compelling presentations to customers.
• Demonstrable consultative technical “selling” skills – able to rapidly extract the customer’s business problems, that can then potentially be solved with a technology-based solution.
• Technical expertise:
  • Strong knowledge of Cybersecurity and associated standards, including PCI-DSS, TSA, Secure-by-Design.
  • Knowledge of technology and operational landscape for SOC, Observability, Zero-Trust, …
  • Knowledge of at least one out of the two technology domains: Cloud Technology and Infrastructure (Private Cloud, Public Cloud, Telco Cloud) or Networking (IP, MPLS, SR, SRv6, Optical, Campus LAN).
• Relevant industry certifications, such as CISSP, Cisco, ITIL, TMForum, etc.
• Bachelor’s degree in STEM preferred. Equivalent knowledge will be considered.
• Nice to have knowledge of Telco technology domains and associated processes (Mobile architecture (4G, 5G), IP/MPLS Backbone Architecture, Access Transport Networks, Internet Peering (Including Anti-DDoS solutions, Datacentre Architecture, Cybersecurity, etc).
• Nice to have strong knowledge of Large Enterprise Technology domains and associated processes (Enterprise Architecture, Datacentre Architecture, Cybersecurity Solutions, Campus LAN, etc).
• Ability to travel within Schengen States and outside the UK.
• Fluent English mandatory, other European languages of interest.

EQUAL OPPORTUNITIES

World Wide Technology is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, color, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.